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ASG220 7.510->8.x Update = dead ?

emerson8
Just received a couple of ASG220's that we should setup and ship to other offices. Just for  the sake of it; I updated 1 ASG220 to 7.510, then started the upgrade to 8 process. Initially, there was a test for space, etc = ok, then the download = ok, then the "start update" = OK. Now,, approx 2,5 hourse later, I still haven't got any message back that it's up'n'running and I can't access it either.

Note; this is a completly new/empty ASG220 with just the default/initial config set. Nothing else done, simply an inside/outside,etc, setup and...?? two hours ? can't be correct.


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  • 0
    Hi emerson8,

    Since the ASG220 is a new/empty ASG220, you could download the v8 hardware appliance CD for ASG on ftp.astaro.com, burn on a CD, and get the ASG220 to boot it with an external USB CD-ROM. It will save you a lot of time of getting the ASG to download all the up2dates for each ASG220 you have.
  • 0 in reply to tvliew
    Tvliew, I'm sure he's aware that he can directly install V8 on the appliance; however, he's probably concerned, as a reseller (as I am also), that remote upgrades for customers may fail in a similar manner...

    OP, has Astaro looked at this for you yet (if you started a case)?

    FWIW, I have done a few test upgrades and they have worked fine so far... but it concerns me to hear of one failing in this manner.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0 in reply to tvliew
    Tvliew, I'm sure he's aware that he can directly install V8 on the appliance; however, he's probably concerned, as a reseller (as I am also), that remote upgrades for customers may fail in a similar manner...

    OP, has Astaro looked at this for you yet (if you started a case)?

    FWIW, I have done a few test upgrades and they have worked fine so far... but it concerns me to hear of one failing in this manner.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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