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Serial no. is missing

red_diablo2004 over 14 years ago

Hi Guys,

Hope you are doing well.

I have ASG 425 and I upgraded it to V 8 but when I saw the dashboard I noticed that the serial no is missing.

Could one of you help in this noting that the license is the trial one?

And Thanks in advance.

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0 BarryG over 14 years ago

Hi, please contact support.

see also
https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/27764
and
https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/26254

Barry
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0 BarryG over 14 years ago

Hi, please contact support.

see also
https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/27764
and
https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/26254

Barry
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0 red_diablo2004 over 14 years ago in reply to BarryG

Hi,

None of the links are working bcoz it is missing some parts in the link.
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0 BrucekConvergent over 14 years ago in reply to red_diablo2004

This is probably a known issue -- I know I've seen that on Version 8, on some appliances. You say you have a trial license? The license does not affect whether the serial number is displayed or not. Also, the unit will run just fine without the serial number being displayed; I have a couple of customers with ASG220s that are on Version 7 which don't display the serial number in Webadmin.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BarryG over 14 years ago in reply to red_diablo2004

Hi,

None of the links are working bcoz it is missing some parts in the link.

Sorry, fixed.

Barry
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