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Astaro Security Gateway Installtion Failed on Dell PowerEdge R610

I have a problem with installing Astaro Security Gateway 7.504 on Dell PowerEdge R610. I also tried with installing ASG 7.302 and 6.402 shiwch was installed successfully on Dell PowerEdge 2950 server.

Listed below is the server configuration:

- Dell PowerEdge R610
- 12 GB Memory
- Embedded Broadcom, GB Ethernet NICS with TOE
- E5530 Xeon Processor, 2.4 GHz 8M Cache, 5.86 GT/s QPI, TurboHT
- 500GB 7.2K RPM Self-Encrypting Neag-Line SAS 6Gbps 2.5in Hotplug Hard Drive
- PERC H700 Integrated RAID Controller, 512MB cache

It shows me the following error while trying to install, step 3 (detecting hardware):

Installation Failed

Please remove CD-ROM and restart the system

Is there any problem with the hardware configuration for ASG?

Thanks in advance for the help.
--
RB

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0 JonEtkins over 15 years ago

I'm not sure if 7.5 can handle your SAS drive or the newer PERC. Have you checked the Hardware Compatibility List for the same or similar hardware? Have you tried hitting Alt-F4 to view the installation log for clues?

If the R610 has a regular IDE or SATA channel available, you might try hooking up a drive to it. Otherwise you might try the v8 beta, which includes drivers for many more modern devices.
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0 JonEtkins over 15 years ago

I'm not sure if 7.5 can handle your SAS drive or the newer PERC. Have you checked the Hardware Compatibility List for the same or similar hardware? Have you tried hitting Alt-F4 to view the installation log for clues?

If the R610 has a regular IDE or SATA channel available, you might try hooking up a drive to it. Otherwise you might try the v8 beta, which includes drivers for many more modern devices.
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0 rbasukala over 15 years ago in reply to JonEtkins

Thanks for your help!

I checked on the tested servers, Dell PowerEdge R610 with SAS Hard drive was there.

Dell PowerEdge r610 2x2,13 GHz Intel XEON E5506, 2x SAS-HDD 73 GB, 4 GB RAM| Dell SAS1078 (Dell PERC 6/i) Raid 0 and 1, | 4x Broadcom NetXtreme II BCM5709 (rev 20)

I also found PERC H700 Integrated under HCL.

I will also check the installation log.

Thanks!
-RB
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0 rxjules over 15 years ago in reply to rbasukala

Hi,

Bummer, we were going to upgrade to the Dell R610 as well. Hope you can get this figured out.

Julio
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0 mdallagi over 15 years ago in reply to rxjules

Hi all,

here the same problem with Dell R310 with PERC H700 adapter.
But the Astaro HCL reports:

Details for the PERC H700 Adapter
Vendor Name: Dell
Vendor ID: 0x1028
Device name: PERC H700 Adapter
Device ID: 0x1f16
Device Unique ID: 0x10000x0079
Class ID: 0x01
Class Name: Mass storage controller
Module: megaraid_s
OEM Vendor: LSI Logic / Symbios Logic
OEM Device: LSI MegaSAS 9260
OEM Device Unique ID: 0x10000x0079
GO TO THIS DEVICE'S PAGE

So a big question to the Astaro team: why is the H700 in the HCL and I can't install 7.504?!?
I need a solution!
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