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Webadmin not accessible, auisys.plx not possible

I have a bad ASG-220 in Novosibirsk, no webadmin login possible, after entering username and password, the message "Please wait, logging in" appears but nothing happens.

So login with ssh, the system was downloading again and again version 7.500 update.
So i stopped this with a kill -9, deleted all update files and tried a audld.plx manually.

After fifth or sixth try, the file was downloaded and extracted from /var/up2date/sys to /var/up2date/sys-install.

After runnung auisys.plx with the following error:

######snip######
astaro:/var/up2date/sys # auisys.plx
Starting Up2Date Package Installer (Version 1.65)
astaro:/var/up2date/sys # Searching for available up2date packages for type 'mpfc'
There are no 'mpfc' packages available for installation
Searching for available up2date packages for type 'ips'
There are no 'ips' packages available for installation
Searching for available up2date packages for type 'avira'
There are no 'avira' packages available for installation
Searching for available up2date packages for type 'sys'

Installing up2date package version 7.500
Verifying up2date package signature
Unpacking installation instructions
FATAL: Could not extract installation instructions: 'Could not extract description file from container'
######snip######

I tried a tar tfz and got an error, too:

######snip######
tar tfz u2d-sys-7.500.tgz
bgrestart
daemon-stop
install-sys-7.500.tgz
install-sys-7.500.xml
pgupd.sh
update7500
update7500poststop
update7500prestop

gzip: stdin: invalid compressed data--crc error
tar: Child returned status 1
tar: Error exit delayed from previous errors
######snip######

What the hell is happening here? Can i copy the up2date package via scp? How to?

Most important is the webadmin access, the colleagues told me, also the proxy is not running correctly.

Oh and the partitions are not full, of course! ;-)

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0 BAlfson over 16 years ago
I certainly don't have anywhere near your expertise in Linux, but something similar happened to me: https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/26875

Also, you might check Article # 298242 (Up2date Troubleshooting) from the Astaro Knowledgebase.

I wonder if the WebAdmin is non-responsive because the unit is too busy with an Up2Date? What does top tell you? If rebooting doesn't resolve the issue, have you considered a factory reset and then booting with an unencrypted backup on a USB stick?

This is what I did on one of our devices (you need to rm any gpg files in /var/up2date/sys):
cd /var/up2date/sys
wget ftp://ftp.astaro.de/pub/ASG/v7/beta/u2d-sys-7.500.tgz.gpg
auisys.plx --showdesc

Then you can run the Up2Date from WebAdmin if you can get it back up.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 16 years ago
I certainly don't have anywhere near your expertise in Linux, but something similar happened to me: https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/26875

Also, you might check Article # 298242 (Up2date Troubleshooting) from the Astaro Knowledgebase.

I wonder if the WebAdmin is non-responsive because the unit is too busy with an Up2Date? What does top tell you? If rebooting doesn't resolve the issue, have you considered a factory reset and then booting with an unencrypted backup on a USB stick?

This is what I did on one of our devices (you need to rm any gpg files in /var/up2date/sys):
cd /var/up2date/sys
wget ftp://ftp.astaro.de/pub/ASG/v7/beta/u2d-sys-7.500.tgz.gpg
auisys.plx --showdesc

Then you can run the Up2Date from WebAdmin if you can get it back up.

Cheers - Bob
Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

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