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Name conventions for upgrade / renew what ever.

PerRL
I have a customer who cant renew his licence. He get the folowing error :

"Could not apply UPG-AS71001GM-*********x to the license for the following reason:
You cannot apply this upgrade as a subscription renewal. Please contact your sales representative."

Well the 'sales representative' that would be me.

I guess that the problem is the UPG- key.

Here goes my question :

How do i see what kind of key it is ?
Upgrade feature, renew licence etc.

Hope someone have the answer.


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    UPG is also used for renewal keys.  I recently had a customer renew about 4 months late.  The Astaro system had already decided that the license had been abandoned and wouldn't let me register the renewal.  I had to have our representative at Astaro apply the upgrade, then I was able to download the new license for ourt client.
    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    UPG is also used for renewal keys.  I recently had a customer renew about 4 months late.  The Astaro system had already decided that the license had been abandoned and wouldn't let me register the renewal.  I had to have our representative at Astaro apply the upgrade, then I was able to download the new license for ourt client.
    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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