Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 2 subscribers
  • Views 3999 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Restoring an encrypted backup file

mbona
Hi, 

I made a backup of my 4.022 firewall. Encrypted it and wrote down password. Wiped the disk , installed 5.010. Trying to import the encrypted backup file gives me the following error message: 

"Restore file preparation failed. May be wrong encryption password?"

Trouble is - it never asked for any password thus I really had no chance to screw up. I tried uploading with mozilla (d/l  the backup with Mozilla) and IE after reading it may make a difference. In my case, it does not. 

So, any ideas how to get my backup imported?

Thanks
Michael


This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to cyclops
    Yes, I tried both ways:
    1) enabling Encryption and put in password, saved and tried to import - no luck
    2) did as the documentation says: import file and waited for the password prompt which never appeared.

    Both ways, I get the above error message.
  • 0 in reply to mbona
    Sometimes the backup process is hampered because the browser you're using is not patched (differences in script engines between versions; not exactly an Astaro problem...). Check that you're using the same patched version of browser; failing that, try a diferent one...
Cookie Information Banner