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4.017 and "No valid license"

Hi there!
Theres got to be a first time for everything... And this is the first time I finally have some "problems" with my very nice ASL box....

I have been using the up2date service with total sucess for a very long time now. But now I upgraded from 4.2016 to 4.2017.... And everything were looking just as great as it allways do....
But... Today when I went through my mail I suddenly se that the ASL hav sent me the "usual mail" but today with the subject "[fw.xxxxxx.se] [INF 055] No valid license. Please contact your reseller".
The ASL is working perfectly fine so I got no other problem rather than this "angry" message...

I maybe also should mention that I have 2pcs of ASL system up running. One at home for my own private use. And one here at the office which is bought and paid for. And I got the same respons from both system.
So... Is it me who have done something I should not do... Will it happen something bad to my ASL, maybe it will shut down in xxx hours or so...
/Peter

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0 Overnet over 22 years ago

Here you have a copy from astaro support try it. That helps me i have no more mail abit no valid licence.

Counter Error - please contact your vendor or support!

This is a known issue. It is just a cosmetically problem. You can ignore that.

The reason for that email could be the automatic pattern/up2date prefetch. For example if you do not have a license that includes the virus-option the firewall tries to download pattern-updates periodically. Because of the missing virus-option in the license the firewall rejects the pattern-update and sends you a notificationemail.
Solution: Disable automatic-pattern-update if you do not have a license that includes virusprotection.

best regards
Timo Steinbach
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0 Normnd over 22 years ago in reply to Overnet

Thanks for this information.
I did an update this morning and later today the accounting restart, then I got 2 emails about the license not being valid.
I turned off virus fetch. Seems to work so far.
I guess having the virus updated everyday is of no use to me if I do not have a license for it.
But thought I would thank you for the info
This helped.
Norm
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0 nyfred over 22 years ago in reply to Normnd

Thanks All. I was experiencing the same problem and was about to contact astaro thinking my licence had expired. It's a great thing when we all work together.

Happy Holidays and a great thanks to Astaro for a fabulous product.
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0 nyfred over 22 years ago in reply to Normnd

Thanks All. I was experiencing the same problem and was about to contact astaro thinking my licence had expired. It's a great thing when we all work together.

Happy Holidays and a great thanks to Astaro for a fabulous product.
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