I've been thinking that ASL staff should perhaps post a little more on these forums.
Replies to emails to support@ would be appreciated too, (even if it's a "Sorry you haven't paid so no support").
I feel a lot of potential customers might be getting rather disgruntled on the long threads.
Some more feedback on next release info would be great too. I feel you'll get a lot more paying customers by doing this.
I sent a support query with my power user license key and have yet to receive any response [:(]
Sometimes we feel lonely out here...
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