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AD user Access denied

we are running a UTM 9.707-5
AD syncing is enabled
User can login to User Portal and download ovpn file
but when he starts Sophos connect user access is denied (Authentication failed" srcip="91.18.51.136" host="" user="username" caller="openvpn" reason="DENIED"
username and Password have been douplechecked =everything correct
I deleted User from User groups re synced User from Ad
i cleared the authentication Cache downgraded guessing Password in advanced tab to 1 second cleared the cache again
still user can not connect with sophos connect to establish a tunnel
i am out of clues
user uses a blank in his password like "Snoopy Dog"

Complex Passwords are temporary disabled

still no connection possible (i tried on several Ipadresses and different Hardware

any advice ?
Regards Christof

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0 Amodin over 3 years ago

I would try using the SSLVPN client software, not Sophos Connect until version 2.2 due to a DNS bug in it. It's probably trying to authenticate/use another DNS entry that the user cannot access. This is the easiest simple check to see if that is the case. If so, use the old client until 2.2 Connect software is released.

XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | GB Ethernet x5
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0 Amodin over 3 years ago

I would try using the SSLVPN client software, not Sophos Connect until version 2.2 due to a DNS bug in it. It's probably trying to authenticate/use another DNS entry that the user cannot access. This is the easiest simple check to see if that is the case. If so, use the old client until 2.2 Connect software is released.

XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | GB Ethernet x5
Cancel
Vote Up 0 Vote Down

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