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AD user Access denied

Chr.Aschenbrenner

we are running a UTM  9.707-5
AD syncing is enabled
User can login to User Portal and download ovpn file
but when he starts Sophos connect  user  access is denied (Authentication failed" srcip="91.18.51.136" host="" user="username" caller="openvpn" reason="DENIED"
username and Password have been douplechecked =everything correct
I deleted User from User groups re synced User from Ad
i cleared the authentication Cache downgraded guessing Password in advanced tab to 1 second cleared the cache again
still user can not connect with sophos connect to establish a tunnel
i am out of clues
user uses a blank in his password like "Snoopy Dog"  

Complex Passwords are temporary disabled

still no connection possible (i tried on several Ipadresses and different Hardware

any advice ?
 Regards Christof



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    I would try using the SSLVPN client software, not Sophos Connect until version 2.2 due to a DNS bug in it.  It's probably trying to authenticate/use another DNS entry that the user cannot access.  This is the easiest simple check to see if that is the case.  If so, use the old client until 2.2 Connect software is released.

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