Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 3 subscribers
  • Views 698 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

UTM heruntergefahren und neu gestartet und meldet sich als Software anstatt Hardware Appliance

Akcent

Hallo,

wir haben eine SG115 sauber herunter gefahren, da der Strom planmäßig für eine paar Stunden abgeschaltet werden mußte.

Nach dem Einschalten, meldet sich die Hardware SG als Software Appliance und akzeptierte die Lizenz auch nicht mehr.

Sophos hat nun nur noch den Vorschlag einer Neuinstallation. Kosten die wir oder der Kunde zahlen muß und dazu sind wir so gar nicht bereit dazu, da keiner einen Fehler gemacht hatte.

Hatte diesen Fall schon mal jemand?

Wenn die UTM sich so einfach als Software-Appliance meldet, muß es doch dazu einen Datei geben die an wieder reparieren kann.

Gruß, Herry 



This thread was automatically locked due to age.
Parents
  • 0

    Hallo Herry,

    (Sorry, my German-speaking brain isn't creating thoughts at the moment. [:(])

    This is the first time I've heard of such a thing.  You might want to ask for escalation of your support ticket.  This just feels like a hard disk error to me.

    As a reseller, you can generate a demo license that will get them back up immediately.  Then you can do the following...

    What do you get with cat /etc/asg?

    You should see something like the following with the SERIAL of the device and its ID:

    ASG_VERSION="115"
    ASG_SERIAL="S15xxxxxxxxxxxxx"
    ASG_SUBTYPE="r1"
    ASG_ID="$3e14xxxxxxxxxxxxxxxxfb62133a4cef"

    MfG - Bob (Bitte auf Deutsch weiterhin.)

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0

    Hallo Herry,

    (Sorry, my German-speaking brain isn't creating thoughts at the moment. [:(])

    This is the first time I've heard of such a thing.  You might want to ask for escalation of your support ticket.  This just feels like a hard disk error to me.

    As a reseller, you can generate a demo license that will get them back up immediately.  Then you can do the following...

    What do you get with cat /etc/asg?

    You should see something like the following with the SERIAL of the device and its ID:

    ASG_VERSION="115"
    ASG_SERIAL="S15xxxxxxxxxxxxx"
    ASG_SUBTYPE="r1"
    ASG_ID="$3e14xxxxxxxxxxxxxxxxfb62133a4cef"

    MfG - Bob (Bitte auf Deutsch weiterhin.)

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?

Unfiltered HTML