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AP55C drops connection daily at the Same Time

ZAWombat

Hi,

I have had an AP55C for the last few months and from new the wifi signal drops at the same time daily for 3-4 minutes. I cannot find any way to stop this from happening. 

Does anyone have any suggestions?

 

Thanks



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  • 0

    Can you find anything in the wireless protection log that might give a clue on to why this could be happening? Is this your only Sophos access point or do you have more?

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

  • 0 in reply to apijnappels

    Hi,

    I have only the one AP.

    I have this from today's log

    2016:11:26-10:00:03 baobab awed[4191]: [MASTER] Any ssid may have changed their time schedule state
2016:11:26-10:00:06 baobab awed[4191]: [MASTER] start processing configuration change
2016:11:26-10:00:06 baobab awed[4191]: [MASTER] AP A4002F91507CFCF: Configuration change detected
2016:11:26-10:00:06 baobab awed[4191]: [MASTER] end processing configuration change
2016:11:26-10:00:11 baobab awed[11586]: [A4002F91507CFCF] (Re-)loaded identity and/or configuration
2016:11:26-10:00:10 A4002F91507CFCF aweclient[1038]: aweclient.c (2458) Exit from main loop with no error. Get new configuration.
2016:11:26-10:00:11 A4002F91507CFCF aweclient[1038]: Cloudclient not found on ubus.
2016:11:26-10:00:12 A4002F91507CFCF netifd: Network device 'wlan10' link is down
  • 0 in reply to ZAWombat

    I wonder if you don't have a power problem where the power injector for the Ethernet cable is plugged in.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

     

    I am using a TP-Link PoE switch which has a power supply plug that is a little loose - I'll have a closer look.

     

    Thanks for the suggestion.

     

    Steve 

  • 0 in reply to ZAWombat

    Hi,

    Do you have the UTM in HA mode? Also, verify the suggestion from Bob.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    By a power problem, I mean is the injector plugged into a circuit that also supports a big piece of equipment that causes the AP to lose power when the equipment starts?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob,

    the only device that draws power from the switch is the AP so nothing there. One thing I did notice was the time of the drop out changed with day light saving - from 10pm local time to 9pm.

    The UTM is not in HA mode.

     

    Regards,

    Steve

Reply
  • 0 in reply to BAlfson

    Hi Bob,

    the only device that draws power from the switch is the AP so nothing there. One thing I did notice was the time of the drop out changed with day light saving - from 10pm local time to 9pm.

    The UTM is not in HA mode.

     

    Regards,

    Steve

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