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UTM Replacement (domain-joined)

I just upgraded our UTM SG series to a larger model. I ran setup and imported/restored the config, but now I cannot login. Is there anything extra needed for this to accept my valid domain login credentials? I do still have SSH access, but I no longer have physical access because it was just installed in a vendor's cabinet.

Thanks in advance!

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0 the schwartz over 9 years ago

To complicate things, I used the following instructions to reset the Webadmin password, but that also reset the SSH passwords so now I'm completely locked out:

https://community.sophos.com/kb/en-us/115346#How to reset the WebAdmin and all account passwords
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0 BAlfson over 9 years ago in reply to the schwartz

If you restore the backup, you will have SSH access. Put the backup in the root directory of a USB memory stick and reboot the device.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 9 years ago in reply to the schwartz

If you restore the backup, you will have SSH access. Put the backup in the root directory of a USB memory stick and reboot the device.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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