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Stas started, and connection test success, but no user showing in live users/advance

TingYu

stas start = ok

connection test to utm, and between agent and collector = ok

VMI test = ok

but when I go to advance/view live users, it shows blank

My server is window 2003 domain.

Please help. thanks in advance.



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  • 0

    Hi, last reply I show you that there is communication on port 6060, showed you tcpdump data, I just went to live log for "client authertincation"/utm, here is data, it seems it said "stas_check_collector_timeout.

    2016:06:24-13:23:17 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740

    2016:06:24-13:23:17 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:23:17 utm argos[15121]: [stas_check_collector_timeout]: Checking for collectors who have time-out
    2016:06:24-13:23:47 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:23:47 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:23:47 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:24:17 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:24:17 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:24:17 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:24:17 utm argos[15121]: [stas_check_collector_timeout]: Checking for collectors who have time-out
    2016:06:24-13:24:47 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:24:47 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:24:47 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:25:17 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:25:17 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:25:17 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:25:17 utm argos[15121]: [stas_check_collector_timeout]: Checking for collectors who have time-out
    2016:06:24-13:25:47 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:25:47 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:25:47 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:26:17 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:26:17 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:26:17 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:26:17 utm argos[15121]: [stas_check_collector_timeout]: Checking for collectors who have time-out
    2016:06:24-13:26:47 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:26:47 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:26:47 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:27:17 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:27:17 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:27:17 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
    2016:06:24-13:27:17 utm argos[15121]: [stas_check_collector_timeout]: Checking for collectors who have time-out
    2016:06:24-13:27:47 utm argos[15121]: [stas_event]: Received STAS package
    2016:06:24-13:27:47 utm argos[15121]: [stas_event]: Read 11 bytes from IP 192.168.0.13:4740
    2016:06:24-13:27:47 utm argos[15121]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
  • 0 in reply to TingYu

    I've got the same behavior. All tests go ok, but STAS does not work. I don't see online users and log shows me

    2017:01:23-17:17:19 utm argos[5633]: [stas_event]: Read 11 bytes from IP 192.168.111.26:53786
2017:01:23-17:17:19 utm argos[5633]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
2017:01:23-17:17:20 utm argos[5633]: [stas_check_collector_timeout]: Checking for collectors who have time-out
2017:01:23-17:17:49 utm argos[5633]: [stas_event]: Received STAS package

    All settings were made according STAS_manual-en.pdf
    AND all tests passed! Firewall was disabled for simplicity.
Reply
  • 0 in reply to TingYu

    I've got the same behavior. All tests go ok, but STAS does not work. I don't see online users and log shows me

    2017:01:23-17:17:19 utm argos[5633]: [stas_event]: Read 11 bytes from IP 192.168.111.26:53786
2017:01:23-17:17:19 utm argos[5633]: [process_stas_request]: Processing STAS request STA_LIVE_REQ
2017:01:23-17:17:20 utm argos[5633]: [stas_check_collector_timeout]: Checking for collectors who have time-out
2017:01:23-17:17:49 utm argos[5633]: [stas_event]: Received STAS package

    All settings were made according STAS_manual-en.pdf
    AND all tests passed! Firewall was disabled for simplicity.
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