Whatsapp calls blocked on wifi

Hi,

Please capture packetfilter.log for the source IP address. Check if you discover any drop packets related to whatsapp. Post the logs here.

Thanks

Hi,

please check below the logs:

source : 192.128.132.90

destination : external

Those are all resets (RST) which indicates that the connection tracker believes the connection has been terminated in each case.  Alone among the logs, the Firewall Live Log presents abbreviated information in a format easier to read quickly.  Usually, you can't troubleshoot without looking at the corresponding line from the full Firewall log file.  Please post one line corresponding to those above.

Cheers - Bob

Hi Balfson, Where should I find the full log file that you are talking about?

'Logging & Reporting >> View log Files'.

Cheers - Bob

I have the same problem, did you find a solution?

Do you need more logging?

No I didn't find a solution.

I think that I will change the firewall.

If you have more logging , please share with us.

Thanks

Hi,

I requested packetfilter.log when a whatsapp call is initiated. Take SSH to UTM and login with root privileges. Run the following commands:

cd /var/log

tail -f packetfilter.log | grep x.x.x.x (IP assigned to phone)

Please post the captured logs to investigate this further.

Thanks

Below the logs:

Hi,

Thanks for the logs. Can you also check Intrusion Prevention, http and  logs. Is you internal network (192.128.132.0) ? 

Which Web Protection mode is configured on UTM (Transparent or Standard) ? Are you able to make a call skipping the source IP in  Web Protection> Filter option > Misc> Transparent mode skip>skip transparent mode source.

Please provide all the inputs.