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The root and loginuser password reset from backend rarely worked

Why is it that this never worked?

https://www.sophos.com/en-us/support/knowledgebase/115346.aspx

I mean I have to do all the steps for like 4 or 5 times before it could finally work. Sometimes it doesnt work at all!

Regardless if the password set is short or long or has complex characters.

Has anybody found a workaround for this?

its usually the root password that does not work.



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