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Sophos AP 15 disconnects every user

cirra

Hy guys,

currently i have a strange problem with my Sophos UTM and the AP 15. From time to time the Access Point disconnects every user. To get the Access Point working again i have to disable / enable it within the admin console. 

Within the Logs Files i can see this :

2016:02:22-13:27:31 192.168.50.101 awelogger[11685]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="XXX" ssid_id="WLAN0.0" bssid="00:00:00:00:00:00" sta="00:00:00:00:00:00"

2016:02:22-13:27:31 192.168.50.101 awelogger[11685]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="XXX" ssid_id="WLAN0.0" bssid="00:00:00:00:00:00" sta="00:00:00:00:00:00"

2016:02:22-13:27:31 192.168.50.101 awelogger[11685]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="XXX" ssid_id="WLAN0.0" bssid="00:00:00:00:00:00" sta="00:00:00:00:00:00"

2016:02:22-13:27:31 192.168.50.101 awelogger[11687]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="XXX" ssid_id="WLAN2.0" bssid="00:00:00:00:00:00" sta="00:00:00:00:00:00"

2016:02:22-13:27:31 192.168.50.101 awelogger[11687]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="XXX" ssid_id="WLAN2.0" bssid="00:00:00:00:00:00" sta="00:00:00:00:00:00"

2016:02:22-13:27:35 192.168.50.101 hostapd: wlan0: STA 00:00:00:00:00:00 IEEE 802.11: deauthenticated due to local deauth request

2016:02:22-13:27:35 192.168.50.101 hostapd: wlan0: STA 00:00:00:00:00:00 IEEE 802.11: deauthenticated due to local deauth request

2016:02:22-13:27:35 192.168.50.101 hostapd: wlan0: STA 00:00:00:00:00:00 IEEE 802.11: deauthenticated due to local deauth request

2016:02:22-13:27:35 192.168.50.101 hostapd: wlan0: STA 00:00:00:00:00:00 IEEE 802.11: deauthenticated due to local deauth request

2016:02:22-13:27:36 192.168.50.101 hostapd: wlan1: STA 00:00:00:00:00:00 IEEE 802.11: deauthenticated due to local deauth request

2016:02:22-13:27:36 192.168.50.101 hostapd: wlan1: STA 00:00:00:00:00:00 IEEE 802.11: deauthenticated due to local deauth request

Do have any idea what the problem could be? 

Thank you in advance



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  • 0

    Hi, 

    Can you provide me a case# with Support to take a personal look at what is happening? Alongside, provide me some information:

    1. Any authentication method used for users to connect or simple WiFi password?

    2. Any fix time period when the disconnection occurs or specific duration after which the disconnection is faced. 

    3. What firmware version resides on UTM? 

    4. SSiD is configured as bridged to LAN/ separate or VLAN?

    Thanks

Reply
  • 0

    Hi, 

    Can you provide me a case# with Support to take a personal look at what is happening? Alongside, provide me some information:

    1. Any authentication method used for users to connect or simple WiFi password?

    2. Any fix time period when the disconnection occurs or specific duration after which the disconnection is faced. 

    3. What firmware version resides on UTM? 

    4. SSiD is configured as bridged to LAN/ separate or VLAN?

    Thanks

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