General Discussion Service Definition Not Showing on Daily Report

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Service Definition Not Showing on Daily Report

TTT_Travis over 10 years ago

Hi, I created a service definition for RTP Media (for our SIP trunking).

	RTP Media	UDP	1:65535 → 58024:60999

On my daily reports it's still showing individual ports being utilized, which are random in my range of 58024-609999. See screenshot.

How can I correct this so my report will just group all of the ports onto the same service?

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0 BarryG over 10 years ago

Hi, how long has it been since you created the definition?

Barry
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0 TTT_Travis over 10 years ago in reply to BarryG

About three weeks.

Thanks,
Travis
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0 BarryG over 10 years ago

Hi, if you're a paying customer, I would suggest opening a support case with your reseller and/or Sophos support.

Otherwise, I would have to guess
a. perhaps only built-in service definitions are used in these reports?
OR
b. perhaps you need another definition for the traffic in the opposite direction; e.g.
RTP Media Out UDP 58024:60999 → 1:65535

Barry
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