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Networking stops sporadically

ccraig13
I've been running UTM 9 for about 6 months now. About a month ago I had to login at the console and reboot the system because I was unable to connect. Now it's starting to happen on a weekly basis.

The issue is that network stops working and I'm unable to ping the UTM or ping another device on the network from the UTM.

Hard drive usage is no where near it's limit and top shows no programs with high CPU usage (system is idle). System is also fully up-to-date. We don't do anything fancy and have only around 20 potential active connections. It was running fine all day but when I came into work tonight, it was down. Since no one else was here, it went down with only the CrashPlan backup running.
 
The hardware is brand new and very capable.
 
Any thoughts on this are greatly appreciated!


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Parents
  • 0
    Hi and welcome!

    Please specifiy your UTM hardware, license and software version.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Reply
  • 0
    Hi and welcome!

    Please specifiy your UTM hardware, license and software version.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Children
  • 0 in reply to scorpionking
    Sounds familiar - here all wireless devices loses connection to their services (WLAN IP-telephones) and wired devices can't access the internet. It's impossible to login to the UTM.
    It normaly lasts about 2 minutes.
    Read somewhere in this forum it's a known bug, but can't find the thread again.
    Next time it happens, I'll note the time and call support.
    UTM320, 9.306-6, Licensed.
  • 0 in reply to scorpionking
    Hi and welcome!

    Please specifiy your UTM hardware, license and software version.


    Hardware is desktop server.
    Firmware version: 9.310-11
    It is licensed.
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