Hello I don't know where to post this. Sophos' website directs me here and it says they don't have support for free tools by e-mail.
On the Sophos website there is a virus check tool "Sophos Virus Removal Tool.exe". I downloaded it but it won't install on my computer because it says "another version of this product is already installed." It is the correct tool, I have checked the digital signature. I don't have anything on my computer from Sophos so I don't know why it won't install.
I'm using Windows 7 x64. A screenshot of the error message is attached. If you have any ideas please let me know. Thanks
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