After opening a case, and waiting patiently for more than a month!!! for support, this is the answer I'm getting:
"at this time, we are not able to prioritize this issue since our workload increased a lot and we have to solve critical issues first. "
I have to say it made me really mad [:@], and raised some sad thoughts of what Astaro support service become.
This answer (and this long time of waiting) is totally unacceptable, especially when we talk about production system, which about 500 users relying on.
Me and Astaro going long time together, and Astaro support was one of the highlights in our relation.
I’m sure that any IT admin can't afford himself this kind of support.
Be aware of it!
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