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Support has gone to hell

rugby
I had an issue on a client's ASG120 last weekend, I filed a support ticket this past Tuesday.   I got an emailed question on Wednesday from Support and haven't heard back from them since.  Completely unacceptable behavior and as a company we're now searching out other vendors for firewalls/UTM's.  For as much as ASG's cost the support should be pretty damn good.  Unfortunately it's been 3 days with no contact on a critical issue at a client.


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  • 0
    Initial thoughts:

    1)  In Remote Access>>SSL>>Settings Tab, check the override hostname setting.
    2)  I'm assuming that you recreated the certs at Certificate Management>>Advanced Tab to regenerate the signing CA.
    3)  You may need to reboot after changing the hostname.
    4)  Did you redownload the SSL VPN config for the client?
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  • 0
    Initial thoughts:

    1)  In Remote Access>>SSL>>Settings Tab, check the override hostname setting.
    2)  I'm assuming that you recreated the certs at Certificate Management>>Advanced Tab to regenerate the signing CA.
    3)  You may need to reboot after changing the hostname.
    4)  Did you redownload the SSL VPN config for the client?
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