I’m very frustrated, on last Friday another buggy pattern has been deployed: proxy broken and, after a reboot, my ASG 220 was completely unreachable! The support team walked me to the resolution, but we had a downtime of many hours.
What happens to Astaro? In the last months too many times the failing patterns caused disastrous events. They demonstrate a very low reliability in the process of pattern deployment. Did you remember the “Letter from CEO”? This is the final part:
What did we learn?
1) We have relied on a testing framework that was in maintenance and not ready for production use. This is inexcusable and we will never do this again.
2) No error of any system in the field should prevent it from reaching our Up2Date servers so fixes can be deployed without manual intervention. We will fix this.
3) We need to define better escalation procedures and inform our partners and customers more quickly using multiple, redundant communication channels. We will implement this.
Are you sure that we have learned from what happened on last may?
Here you can find one of the post about the issue occurred on last Friday: https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/27617
Can we have official explanations and guarantees that what happened will not happen again?
Thank you
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