This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cannot log in v8

I recently migrated from v7.505 using my .abf file to v8 (Home User). After the upgrade I cannot log in using my old credentials(Super Admin nor Admin Credentials) from the web GUI. Yes I have upgraded my home licenses to the new standard through my.astaro.com profile and had all firmware updates. I have tried installing 64 and 32 bit. I tried installing from the gui and USB still cannot log in with my old credentials. Last but not least tried other .abf files. All with no success. I am running in transparent mode.

This thread was automatically locked due to age.

Parents

0 chugger93 over 15 years ago

I just installed and having the same issue if not similiar
Cancel
Vote Up 0 Vote Down

Cancel
0 RFCat_vk_01 over 15 years ago in reply to chugger93

Hi Guys,
try clearing your browser cache.

Ian M
Cancel
Vote Up 0 Vote Down

Cancel
0 darrelld over 15 years ago in reply to RFCat_vk_01

Hi Guys,
try clearing your browser cache.

Ian M

I tried everything including the password reset procedure here;
https://support.astaro.com/support/images/4/45/Locked_out.pdf

Still would not accept the new or old password to login.
Cancel
Vote Up 0 Vote Down

Cancel
0 ulmi over 15 years ago in reply to darrelld

I tried everything including the password reset procedure here;
https://support.astaro.com/support/images/4/45/Locked_out.pdf

Still would not accept the new or old password to login.

that's strange...
when you followed the password reset procedure, were you able to finish all steps(especially #11)?
can you still login as root/loginuser on the shell?
Do you use any 'special' characters in your password? can you try with a very simple one?
can you post the relevant output of /var/log/aua.log when the login fails? You can also check all the other logfiles(for example confd.log, confd-debug.log,..) for suspicious entries.
Cancel
Vote Up 0 Vote Down

Cancel
0 darrelld over 15 years ago in reply to ulmi

that's strange...
when you followed the password reset procedure, were you able to finish all steps(especially #11)?
can you still login as root/loginuser on the shell?
Do you use any 'special' characters in your password? can you try with a very simple one?
can you post the relevant output of /var/log/aua.log when the login fails? You can also check all the other logfiles(for example confd.log, confd-debug.log,..) for suspicious entries.

All steps were completed and the password reset reported success. Still could not login.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 darrelld over 15 years ago in reply to ulmi

that's strange...
when you followed the password reset procedure, were you able to finish all steps(especially #11)?
can you still login as root/loginuser on the shell?
Do you use any 'special' characters in your password? can you try with a very simple one?
can you post the relevant output of /var/log/aua.log when the login fails? You can also check all the other logfiles(for example confd.log, confd-debug.log,..) for suspicious entries.

All steps were completed and the password reset reported success. Still could not login.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data