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7.505 box is not responding ASG625

zezzzz
i have an ASG 625 box with v7.505. i was adding new rules to the packet filter but it was taking too much time to apply them. 
from my experience restarting the box will make this faster.

after i did that i can't access the box nor ping it. what makes this strange all services are up. 

the changes added are to allow some ports so it has nothing to with this.
[:S]
[:O]

now i cannot ping, access webadmin or ssh to the box.

please help.


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  • 0
    None of that sounds "normal" to me.  I hope you already have submitted a ticket to Astaro Support.  If you don't already have a MyAstaro account, registration is free.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Yeah, I concur with Bob... too many possibilities as to what the problem is; Astaro Support should be able to get you fixed up ASAP.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.