Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 17 replies
  • Subscribers 3 subscribers
  • Views 4841 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

ASG 120 System down!!! Argh!

ReD-MaN
For the first time I have had an ASG go down hard.

ASG 120 running v6 went down because of a power outage.

It will not bring up any interfaces at all other than loopback. 

I managed once to get an interface up, and copied over a backup storage.xml file. But confd was using 100% cpu. So I rebooted.

NOW, the backup xml file doesnt work anymore, I can't get the interface up again, AND my platinum support has yet to have gotten me any help. This is after 2.5 hours of waiting to hear from them. It is only 3PM here... 

Anyone ever seen something like this before?


This thread was automatically locked due to age.
Parents
  • 0
    If the filesystem got hosed from the power outage, you may need to re-install from CD, and restore your backup.

    You'll need to contact your reseller to get a re-install CD for the appliance, and I believe you'll need a USB CDROM.

    Barry
  • 0 in reply to BarryG
    If you have Platinum support, you can call them directly, you should have PIN number to use.  Emailing support generally has a turn around time within 4 hours, though it's often faster than that.
Reply Children
  • 0 in reply to BrucekConvergent
    If you have Platinum support, you can call them directly, you should have PIN number to use.  Emailing support generally has a turn around time within 4 hours, though it's often faster than that.


    Did that! First time around the system just kept ringing, and ringing, and ringing.

    Tried again, ended up getting a very static infested auto attendant, entered the info, and was very hard to hear anything being said. 

    Left a message after verifying my platinum PIN, and wait around 3 hours for a call back.

    First time I have ever really badly needed support, and I feel let down.