As reseller i must say, that there is always quick response.
Originally Posted by KKnecht
Open support ticket via my WebAdmin and get fast response !!
Either solution, workaround or information when it will be fixed.
Was never disappointed, very satisfied !!
....in germany only for platin customers or reseller :-(
As home-user i can`t agree to your experience.
Had some trouble with my License, opend a ticket over my.astaro.com and
it was fixed one day later.
As reseller i must say, that there is always quick response.
Originally Posted by KKnecht
Open support ticket via my WebAdmin and get fast response !!
Either solution, workaround or information when it will be fixed.
Was never disappointed, very satisfied !!
....in germany only for platin customers or reseller :-(
As home-user i can`t agree to your experience.
Had some trouble with my License, opend a ticket over my.astaro.com and
it was fixed one day later.
Thanks everyone. Seams like Astaro is a normal company. They:
- provide fixes for problems that many people have. - expect customers to purchase support. - don't tell the customer that their problem won't be fixed when he is the only one with the problem...
Most of the companies out there are just that way. I personally agree that one should purchase support and with Astaro's prices I don't understand why anyone wouldn't have it. I also think that they can't support every single soft and hardware configuration even if the open source community does. They are out there to make money, not friends, and a $100 RAID controller shouldn't cause one to ask himself "Astaro or not". I would most likely also be pissed the first day if they did the same to me though[:)]).
It's actually a $500 RAID controller, and replacing the machine would cost at least $1500-2000 USD (the RAID is on the motherboard), but your summary is otherwise pretty accurate. [:)]
I only purchase on EBay or the black market[:)] Was not meant personal, just an exagerated comment! Like I said, I'd have been pizzed off on the first day also.
