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Surf Protection License v6

Hi

How long does it take for Astaro to supply the key for Surf Protection v6? Its been over 2 days now, and still no key.

Thanks

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0 drees over 19 years ago

It depends on your reseller I believe, are you going through a reseller or through Astaro directly?
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0 bbqking over 19 years ago in reply to drees

I went through Astaro's shop directly.
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0 drees over 19 years ago in reply to bbqking

You might want to open a trouble ticket or send an email to Astaro, then. It shouldn't take more than a day.
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0 BrucekConvergent over 19 years ago in reply to drees

As a reseller, we respond much more quickly than that.. I guess that's good news for me!

:-)

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 jjohnston62 over 19 years ago in reply to BrucekConvergent

Thought Astaro was pushing everything through the channel.

We're a reseller also - so you're going to find some more responsive than others. Find a reseller that works for you and stick with them.
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0 ABx over 19 years ago in reply to jjohnston62

I was emailed the license key right away, it was in the confirmation email. I was then able to apply it to my profile right away, although doing so didn't seem like it worked it actually did.
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