Redman...why telling users of your p3 600GHZ/256MB with all features enabled works well....? THANKS for let them think they are right, shouting out unstable and buggy with such minimum Hardware. ASL 5.025 isnt very supportable with such Hardware you posted and all the features enabled, sorry. Are you really running v5.023 + web/av enabled ?
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Why? Because it is the truth..... however I also only have at most THREE users going though it. And YES I am running all features.
Why do you guys have to be so aggresive in your replies?
[ QUOTE ] Can you tell me when Astaro are going to stop my systems whining to me daily about licensing issues and when we can stop having to custom configure our firewalls so that license counts don't skyrocket when we get portscanned?
All of which are new "features"....
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Just ignore anything having to do with license counts. Pretend it doesn't exist and make no assumptions. Astaro is still working on this feature and it is not fully implemented or enforced at this time.
[ QUOTE ] OfficeDefender, I've been using Astaro for a LONG time and it seems to me that the companies attitude has changed around about the initial v5 release.
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Their attitude has not turned sour. It's no secret that the initial v5 release was problematic and caused a lot of knuckle-chewing for all of us. The reason this occurred, however, has little to do with any incompetence in the development and QC areas and a lot more to do with pressure to meet a timetable. I'm not going to go into the specifics, but what you've got to do is consider that Astaro is a company, not some dude coding in his basement, and like most businesses they have a rather complex set of constituents to satisfy. One thing I can tell you that I've heard from Astaro -- at all levels of contact -- is that the v5 debacle will NOT be repeated.
[ QUOTE ] My personal beef is the SSL encryption being now enforced on the SMTP authentication. Yes there's a workaround, and yes a solution has been promised. However new up2dates are overwriting the recommended fix, meaningwe have to go re-edit. (Not to mention warranty being voided by having to do this).
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This sounds more like a feature request rather than a bugfix. Feature requests take longer to go through the development food chain, bugfixes are given much higher priority. Why can't you deal with SSL encryption for SMTP authentication? Do your users' mail clients not support it or something?
[ QUOTE ] My main beefs are that: 1) They are not responding to threads here
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This isn't an official Astaro support forum. If you have a paid license, send an email to support@astaro.com or supportus@astaro.com.
[ QUOTE ] 2) Buggy up2dates and up2dates that do not install as described in the up2date release.
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This is a rare thing.
[ QUOTE ] 3) Licensing, my original thread was never answered satisfactorily. (How often will IP's remain counted before a refresh is done).
whats your problem? You got a free home use license, you got a free forum and you get regulary free information/updates/insider information?
Where do you get this from other vendors? Where is the user forum on the symantec site, where is the known-issue-list on the fortinet site, where are the home use licenses from checkpoint and so on...
I stopped posting here because of this continued weeping and crying "there are bugs, they do nothing, everything wrong, what they are doing?, they do not answer,....".
Where are the postings with a detailed bug description, with config, with hardware details, with topology details, with 5 step instruction to reproduce the bugs? Yes there are a few... (mostly not from the weeping-posters) - and these bugs become fixed or listed in the known-issue-list or (i'm sure) will be fixed.
If you paid for a license call the support and i promise you, they squeeze out all the information they need and you get qualified answer. Do you really expect an answer here for statements like "it does not work - help and fix it!"?
Sometimes i wonder if the "1000-and-more postings"-owner are working for a competitor or found a cheap solution to post there URL from their own business to increase the google ranking...
I waiting for the days astaro will shut down the board because of all this bull$%/[}-postings, condemnations, unproved allegations and statements like "I want" or "astaro must"....
OfficeDefender wrote: >Just ignore anything having to do with license counts. >Pretend it doesn't exist and make no assumptions. >Astaro is still working on this feature and it is not fully implemented or enforced at this time.
So why put it in? It does not make sense to me. If they need to test something like this, test it internally. Then, when it's ready to be FULLY tested, beta test it on volunteers and release to public after that.
I'm always ready to beta test Astaro on my HOME machine but lately it seems we've been live testing it in production environments.
Anyway, I've said my bit and that's enough for now. Wait and see what happens. I will only respond on this thread further if someone directly addresses me.
OfficeDefender: >It's no secret that the initial v5 release was problematic and caused a lot of knuckle-chewing for all of us. The reason this occurred, however, has little to do with any incompetence in the development and QC areas and a lot more to do with pressure to meet a timetable. ~~~~~~~~~~~~~~~~~~
Yeah I'd guessed that. I've worked for a software development company for 12 years and spotted the symtoms [:)]
I just hope they recover from it soon as it seems it's been a struggle.
Pushing a software feature set release to a specific release date is all very well and good, but you should never release before a certain stability and feature point is met, if the programmers are not happy with a release, they should be listened to.
lop, I think this is a reference to me: "Sometimes i wonder if the "1000-and-more postings"-owner are working for a competitor or found a cheap solution to post there URL from their own business to increase the google ranking.."
Actually guy, I let Astaro staff have full access to my firewalls for beta testing. I also have other ties with Astaro. I host a web site with a how-to's on how to carry out certain functions in Astaro. Please don't accuse me of being anti-Astaro. I just have some current concerns.
Has anyone used IPCOP. I am thinking of switching to it. My main concern is the virus scanning, spam filtering and content filtering. I know they have a unofficial add-on that uses clamav for virus scanning and spam assassin for pop3 spam filtering.
Which brings up another question. Why doesn't astaro use spam assassin with RBNL on the pop3 proxy like IPCOP does?
We are still getting bombarded with spam and because this is my home I don't have a mail server so I would like astaro to filter everything coming from POP3 but IT DOESN'T!!! ARGH
I know we don't have support but it is very frustrating when they (Astaro) don't even bother to answer. It only takes a few words.... "We are aware of the situation and doing everything in our power to rectify it" that is all we are asking for.
AND if you can fix the pop3 proxy and the spam.
I love Astaro don't get me wrong but if they would just acknowledge us.
[ QUOTE ] So why put it in? It does not make sense to me. If they need to test something like this, test it internally.
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Why worry about it? Neither you nor I run Astaro. I'm sure they have their reasons or they wouldn't do it. Just forget about the license count problems for now. Take a sedative, or something ... [;)]
[ QUOTE ] Where do you get this from other vendors?
Where is the user forum on the symantec site, where is the known-issue-list on the fortinet site, where are the home use licenses from checkpoint and so on...
I stopped posting here because of this continued weeping and crying "there are bugs, they do nothing, everything wrong, what they are doing?, they do not answer,....".
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Lop, you've raised some very worthwhile points. I might add that registered commercial customers should refer technical support issues not to this board, but to the Astaro Partner they bought their firewall license from, or directly with Astaro if they are paying for support. There's a lot of good information in these forums, but there's plenty of uncorrected bad advice as well.
I'd also like to add that good support is never free -- in fact, everyone should beware of anyone offering something "free". As the senior Astaro engineer in our firm, I can tell you that when support issues arise for any of our clients it can take a substantial amount of time to properly investigate the issue, diagnose the problem, and deploy the fix. Over 90 percent of the time, the problem isn't caused by a fault in the Astaro software, it's almost always a configuration problem.
I don't work in sales, but I know our company offers support contracts as well as a per-incident support plan. I don't know what the contracts cost, but the per-incident fee is $75, about the same that Microsoft charges (the fee doubles for nights and weekends). If anyone in the U.S. on this board is having a firewall crisis and needs same-day help, our company's toll-free number is in my sig.
