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invalid licence key

After getting a home licence key and filling this in the Webadmin, the message "Error: Invalid license length" appears.

please help me...

thx

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0 peaceman over 23 years ago

Check that there are not trailing spaces at the end.
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0 mabd over 23 years ago in reply to peaceman

Originally posted by ao:
Check that there are not trailing spaces at the end.
My licence number have five groups and when click in add button, an invalid license message appears.
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0 Andy_01 over 23 years ago in reply to mabd

you have a version 3 key and i guess version 2 installed...
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0 Andy_01 over 23 years ago in reply to mabd

you have a version 3 key and i guess version 2 installed...
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0 mabd over 23 years ago in reply to Andy_01

Originally posted by Andy:
you have a version 3 key and i guess version 2 installed...
Can I register ASL 2 as Home User License ?

Thanks.
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0 Andy_01 over 23 years ago in reply to mabd

with v2 you have no time limit, so you don't need to register.
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0 micio over 23 years ago in reply to Andy_01

Hi all,
I can't upgrade my power user key in the appropriate field in the reg portal;
something wrong?
any help should be wellcome.

ciao
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0 Maurice over 23 years ago in reply to micio

Originally posted by micio:
Hi all,
I can't upgrade my power user key in the appropriate field in the reg portal;
something wrong?
any help should be wellcome.

ciao
I am having the same problem too. Emailed Astaro but no one answers. Tom, any help here please?

Maurice
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0 Mark Percy over 23 years ago in reply to Maurice

Hi, I had the same problem when upgrading to Power Home User. It was caused by an invalid activation key, so i requested a new one. Now everything works just fine! - So you have to request a new activation key...

/Mark
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0 micio over 23 years ago in reply to Mark Percy

How,by fax or by e-mail?
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0 Mark Percy over 23 years ago in reply to micio

By mail to sales@astaro.com. It took 2 days, then i recieved a working key.
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0 Maurice over 23 years ago in reply to Mark Percy

[size="1"][ 26 July 2002, 07:20: Message edited by: Maurice ][/size]
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0 Maurice over 23 years ago in reply to Maurice

Originally posted by Maurice:

quote:
Originally posted by Mark Percy:
By mail to sales@astaro.com. It took 2 days, then i recieved a working key.
I mailed sales 5 days ago, twice, about 2 different subjects and no one bothered answering me so far. Good luck!
Well, seems like I've been mailing the wrong address. People, if you have problems with registrations, email support and they will help you, FAST!!!

Also note: if you have more than one username in the registration portal, your license might have been converted on one of them so it wont be converted anymore on the other.
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0 Vukasin over 23 years ago in reply to Maurice

"Hi, I had the same problem when upgrading to Power Home User."
You dont upgrade to Power User license. Thr Power user key is an ACTIVATION KEY not an UPGRADE KEY, so you should enter it in the Activate License field.
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