Sophos SMTP demon and the database is hanging

Hello Nick KEY,

Thank you for reaching out to the community, you can restart via ssh > under the ssh menu Press 5 for the device management > Press 3 for the advance shell:
1.) For SMTP Transparent Proxy: service awarrensmtp:restart -ds nosync
2.) For SMTP MTA Mode:  service smtpd:restart -ds nosync

Hi,

with Putty or other Tool?

You can login to the console from the gui.

ian

sorry, how can I do that

Hey Nick KEY
refer the KBA: https://support.sophos.com/support/s/article/KB-000038697?language=en_US

Ok I did think from Webgui

Follow the steps mentioned in the KBA to go to the ssh menu & once you are in ssh menu you can follow the first step I shared initially !!

Sorry

Hey Nick You

Refer the snapshot to get cosole

Regards

Hey Nick You

Refer the snapshot to get cosole

Regards

I dont see that screenshot you send me. where can I find it?

Open this KBA:" https://support.sophos.com/support/s/article/KB-000038697?language=en_US

I know your link, but I cannot find the IP Address of sophos

tell me easy how can I open from Webgui the console like screenshot of Bharat J

On webGUI = Under the Network > Interfaces !!

At the top right hand corner of the gui there is a menu, one item is console. You will be asked for a password to login to the console, then follow the instructions in the kba.

ian

I dont see there any Network!!!! Could you please write me exactly  how?

I see on the Webgui,

So where can I open the console?

Oh so you are using UTM 9 Product, I'll move the thread !! 
that will be under Management > system settings > shell access
command: /var/mdw/scripts/smtp restart
Interfaces & Routing > Interfaces [you'll be able to see the IP address to ssh into] 

ok, I see

Yes Nick KEY, so while login to the putty > you need to type loginuser so there you type in the password for the loginuser following with it type "su" where you need type in the root password !! 
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Can you share the screenshot Interface & routing > Interface !!