Sophos SMTP demon and the database is hanging

Hello Nick KEY,

Thank you for reaching out to the community, you can restart via ssh > under the ssh menu Press 5 for the device management > Press 3 for the advance shell:
1.) For SMTP Transparent Proxy: service awarrensmtp:restart -ds nosync
2.) For SMTP MTA Mode:  service smtpd:restart -ds nosync

Hello Nick KEY,

Thank you for reaching out to the community, you can restart via ssh > under the ssh menu Press 5 for the device management > Press 3 for the advance shell:
1.) For SMTP Transparent Proxy: service awarrensmtp:restart -ds nosync
2.) For SMTP MTA Mode:  service smtpd:restart -ds nosync

Hi,

with Putty or other Tool?

You can login to the console from the gui.

ian

sorry, how can I do that

Hey Nick KEY
refer the KBA: https://support.sophos.com/support/s/article/KB-000038697?language=en_US

Ok I did think from Webgui

Follow the steps mentioned in the KBA to go to the ssh menu & once you are in ssh menu you can follow the first step I shared initially !!

Sorry

Hey Nick You

Refer the snapshot to get cosole

Regards

So if you refer the KB I shared, there is a screen of enabling the SSH under the device access, where you can it is highlighted under the LAN zone, so any interface configured on the LAN zone & any client IP which is b/h that LAN zone can ssh into it using the that interface IP !! Nick KEY

I dont see that screenshot you send me. where can I find it?