After UTM update I can no longer login to my firewall nor ping external sites.

Does rebooting several times fix this?

When you say you have no backup, do you mean that your UTM's hard drive failed?

You are the first person ever to report this particular issue - please show us a picture of what you're seeing.

Cheers - Bob

nope... I've tried probably 6 or so times. 

The hard drive on my firewall did not fail. Just the drive where I had my backups stored. Didn't realize that's what was on the drive until today. I haven't done anything but update my firewall for the last 6 months or so which is why I never took a new backup. I get this error after I type in my credentials and try to login. Local login to the device using a keyboard also does not work.

I was more interested in the context than the message, Justin.

if you do an ls /var/confd/var/storage/snapshots/ at the command line, what do you see?

Cheers - Bob

how do i get a command line if I can't login? I'm not a pro with sophos.

If you attach a keyboard and a monitor to your UTM, Justin, you can check this at the console.  If you've never logged in at the command line and you haven't set the root password, you will have a chance to enter it the first time you login as root.  If you have already set the password for root and don't remember it, use Sophos UTM: How to recover access in the event of password loss.

Cheers - Bob

Use an ssh client to ssh to utm's ip address.  Assuming you've established a shell password, use "loginuser" (w/out quotes) as the user name.

You can also use "root" to login locally to the appliance/box running utm.

@Bob, how does one implement these snapshot files?

Use an ssh client to ssh to utm's ip address.  Assuming you've established a shell password, use "loginuser" (w/out quotes) as the user name.

You can also use "root" to login locally to the appliance/box running utm.

@Bob, how does one implement these snapshot files?