I have recently purchased RED15w for our branch office. But as I'm about to add the device, there is no RED15w in the drop down menu on the Client Type.
I am new to SOphos. Thanks
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Hi KhaLev,
which version do you have installed?
The updates are cumuilative.
So you have to install from your version to the next version and so on.
9.301 -> 9.302
9.302 -> 9.3xx
9.3xx -> 9.4xx
Maybe a reimage and recovery from your backup is the faster solution.
Best Regards
DKKDG
Hi KhaLev,
the first file you have to start with is this
ftp://ftp.astaro.com/pub/UTM/v9/up2date/u2d-sys-9.320002-321002.tgz.gpg
The first number is your installed version the next on your updated version.
The next on is
ftp://ftp.astaro.com/pub/UTM/v9/up2date/u2d-sys-9.321002-350012.tgz.gpg
And so on.
You can also upload multiple files before installing the updates.
By the way, how are the update check interval configured?
Or does the UTM has no direct access to the internet?
But I recommend to reimage your device.
Best Regards
DKKDG
Hello,
I tried to install the first file but it says "Internal Server Error" upon uploading the file.
Update interval is every 15 minutes but says no up2date packages available. So I changed to manual and tried to manually upload the file but nothing is happening.