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[8.940][ANSWERED] Can't activate endpoint protection

chris.carley@gmail.com
When trying to activate Sophos the process times out, do you want to wait 30 more seconds. no EULA is displayed to accept etc.

Configuration daemon logs contains


2012:04:28-22:08:29 cjc-fw confd[8135]: 1. Node::epp::_connect:182() /Node/epp.pm
2012:04:28-22:08:29 cjc-fw confd[8135]: 2. Node::epp::epp_register_asg:36() /Node/epp.pm
2012:04:28-22:08:29 cjc-fw confd[8135]: 3. (eval):1() (eval 540)
2012:04:28-22:08:29 cjc-fw confd[8135]: 4. sys::AUTOLOAD:353() /sys.pm
2012:04:28-22:08:29 cjc-fw confd[8135]: 5. (eval):1() (eval 538)
2012:04:28-22:08:29 cjc-fw confd[8135]: 6. Astaro::RPC::server_loop:198() /rpc.pm
2012:04:28-22:08:29 cjc-fw confd[8135]: 7. rpc::launch:50() /rpc.pm
2012:04:28-22:08:29 cjc-fw confd[8135]: 8. main::_rpc:2142() confd.pl
2012:04:28-22:08:29 cjc-fw confd[8135]: 9. main::top-level:394() confd.pl
2012:04:28-22:08:29 cjc-fw confd[8135]: W Message::err_set:1017() => id="3100" severity="warn" sys="System" sub="confd" name="UNEXPECTED (Unexpected error in epp_register_asg: Can't use string ("0") as a HASH ref while "strict refs" in use at /Node/epp.pm line 197. | )" user="admin" srcip="192.168.1.23" facility="webadmin" client="webadmin.plx" method="epp_register_asg" perl_error="Can't use string ("0") as a HASH ref while "strict refs" in use at /Node/epp.pm line 197."
2012:04:28-22:09:13 cjc-fw confd[8178]: W Message::err_set:1017() => id="3100" severity="warn" sys="System" sub="confd" name="UNEXPECTED (Unexpected error in epp_register_asg: Can't locate object method "blocking" via package "GLOB" at /usr/local/ap510/site/lib/IO/Socket/SSL.pm line 1013. | )" user="admin" srcip="192.168.1.23" facility="webadmin" client="webadmin.plx" method="epp_register_asg" perl_error="Can't locate object method "blocking" via package "GLOB" at /usr/local/ap510/site/lib/IO/Socket/SSL.pm line 1013."

Astaro
Firmware version: 8.940013
Pattern version: 24765

I have confirmed DNS works ok since I saw it caused problems in another thread.

sss1-test.broker.sophos.com is an alias for sss1-eu-0001.broker.sophos.com.

sss1-eu-0001.broker.sophos.com has address 46.137.160.57
Parents
  • 0
    Hi,
    have you applied the patch provided in the main beta thread?

    https://community.sophos.com/products/unified-threat-management/astaroorg/f/75/t/64287

    That might help by removing once source of error.

    Ian
  • 0 in reply to RFCat_vk_01
    It was worth a shot but no luck, I'll try rebooting and post the results.

    2012:04:29-01:53:14 cjc-fw confd[25093]: >=========================================================================
    2012:04:29-01:53:14 cjc-fw confd[25093]: E id="3100" severity="crit" sys="System" sub="confd" name="unknown" user="admin" srcip="192.168.1.23" facility="webadmin" client="webadmin.plx" call="epp_register_asg" msg="Connect error: Connection timed out"
    2012:04:29-01:53:14 cjc-fw confd[25093]:
    2012:04:29-01:53:14 cjc-fw confd[25093]: 1. (eval):152() /Node/epp.pm
    2012:04:29-01:53:14 cjc-fw confd[25093]: 2. Node::epp::_connect:145() /Node/epp.pm
    2012:04:29-01:53:14 cjc-fw confd[25093]: 3. Node::epp::epp_register_asg:36() /Node/epp.pm
    2012:04:29-01:53:14 cjc-fw confd[25093]: 4. (eval):1() (eval 2671)
    2012:04:29-01:53:14 cjc-fw confd[25093]: 5. sys::AUTOLOAD:353() /sys.pm
    2012:04:29-01:53:14 cjc-fw confd[25093]: 6. (eval):1() (eval 2669)
    2012:04:29-01:53:14 cjc-fw confd[25093]: 7. Astaro::RPC::server_loop:198() /rpc.pm
    2012:04:29-01:53:14 cjc-fw confd[25093]: 8. rpc::launch:50() /rpc.pm
    2012:04:29-01:53:14 cjc-fw confd[25093]: 9. main::_rpc:2142() confd.pl
    2012:04:29-01:53:14 cjc-fw confd[25093]: 10. main::top-level:394() confd.pl
    2012:04:29-01:53:14 cjc-fw confd[25093]:  id="3100" severity="warn" sys="System" sub="confd" name="UNEXPECTED (Unexpected error in epp_register_asg: Can't locate object method "blocking" via package "GLOB" at /usr/local/ap510/site/lib/IO/Socket/SSL.pm line 1013. | )" user="admin" srcip="192.168.1.23" facility="webadmin" client="webadmin.plx" method="epp_register_asg" perl_error="Can't locate object method "blocking" via package "GLOB" at /usr/local/ap510/site/lib/IO/Socket/SSL.pm line 1013."


    Hi,
    have you applied the patch provided in the main beta thread?

    http://www.astaro.org/beta-versions/utm-9-public-beta/42578-fyi-endpoint-database-error.html

    That might help by removing once source of error.

    Ian
  • 0 in reply to chris.carley@gmail.com
    Hi chris,

    do you use the Web Filtering feature?

    Cheers,
    Cristof
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