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[8.935][CLOSED] Client updates but is never shown online

wingman
Hi All

It seems that the sophos endpoint is not "seen" via the outlook client and it seems that the system has not antivirus (attached)

Thanks
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  • 0
    Hi,
    the last couple of days that I have been checking the endpoint security on the PC and the UTM I see the following error message in the UTM endpoint log. Yes, I have applied the fix, twice, the second the result indicated that the fix had already been applied.

    Ian

    2012:05:06-08:18:45 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4207" severity="debug" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect" 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]: >=========================================================================
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]: E id="4281" severity="critical" sys="System" sub="epsecd" name="Can't use an undefined value as an ARRAY reference at /Epsec/Helpers/Client.pm line 189." effect="Can't talk to Sophos LiveConnect" 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  2. Epsec::Logic::Client:[:$]n_error:1030() /Epsec/Logic/Client.pm 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  4. main::top-level:59() client.pl 
    2012:05:06-08:18:58 cats-kingdom epsecd[18350]: 
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  • 0
    Hi,
    the last couple of days that I have been checking the endpoint security on the PC and the UTM I see the following error message in the UTM endpoint log. Yes, I have applied the fix, twice, the second the result indicated that the fix had already been applied.

    Ian

    2012:05:06-08:18:45 cats-kingdom epsecd[18350]: D Epsec::Utils::Logging::_log:59() => id="4207" severity="debug" sys="System" sub="epsecd" name="Recieved report(s) from Sophos LiveConnect" 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]: >=========================================================================
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]: E id="4281" severity="critical" sys="System" sub="epsecd" name="Can't use an undefined value as an ARRAY reference at /Epsec/Helpers/Client.pm line 189." effect="Can't talk to Sophos LiveConnect" 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  2. Epsec::Logic::Client:[:$]n_error:1030() /Epsec/Logic/Client.pm 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm 
    2012:05:06-08:18:45 cats-kingdom epsecd[18350]:  4. main::top-level:59() client.pl 
    2012:05:06-08:18:58 cats-kingdom epsecd[18350]: 
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