[9.190][NOTsupported]USB wireless device doesn't connect

Had a 3G Sierra U312 which worked, on a good day connected at 11/1mb/s.
Bought a new 4G Sierra U320 which doesn't connect when using the UTM. When connected to the MAC directly, connects at 13/3 which is wonderful, but only 8gb allowance. I know the 4G device works, set it up and registered using the MAC.

The stuff below is the kernel log straight after a restart of the UTM.


2013:12:21-15:48:42 mobile-cats kernel: [21321.356341] e1000e: eth1 NIC Link is Down 
2013:12:21-15:48:43 mobile-cats kernel: [21322.442711] usb 2-1.2: new high-speed USB device number 4 using ehci-pci 
2013:12:21-15:48:43 mobile-cats kernel: [21322.535820] usb 2-1.2: config 1 has an invalid interface number: 9 but max is 0 
2013:12:21-15:48:43 mobile-cats kernel: [21322.535825] usb 2-1.2: config 1 has no interface number 0 
2013:12:21-15:48:43 mobile-cats kernel: [21322.537671] usb 2-1.2: New USB device found, idVendor=1199, idProduct=0fff 
2013:12:21-15:48:43 mobile-cats kernel: [21322.537676] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4 
2013:12:21-15:48:43 mobile-cats kernel: [21322.537679] usb 2-1.2: Product: USB MMC Storage 
2013:12:21-15:48:43 mobile-cats kernel: [21322.537682] usb 2-1.2: Manufacturer: Sierra Wireless, Incorporated 
2013:12:21-15:48:43 mobile-cats kernel: [21322.537684] usb 2-1.2: SerialNumber: SWOC22905731 
2013:12:21-15:48:43 mobile-cats kernel: [21322.544751] Initializing USB Mass Storage driver... 2013:12:21-15:48:43 mobile-cats kernel: [21322.546731] usb-storage: probe of 2-1.2:1.9 failed with error -5 
2013:12:21-15:48:43 mobile-cats kernel: [21322.546755] usbcore: registered new interface driver usb-storage 
2013:12:21-15:48:43 mobile-cats kernel: [21322.546757] USB Mass Storage support registered. 2013:12:21-15:48:47 mobile-cats kernel: [21326.153535] usb 2-1.2: USB disconnect, device number 4 
2013:12:21-15:48:47 mobile-cats kernel: [21326.384689] usb 2-1.2: new high-speed USB device number 5 using ehci-pci 
2013:12:21-15:48:47 mobile-cats kernel: [21326.478173] usb 2-1.2: config 1 has an invalid interface number: 7 but max is 4 
2013:12:21-15:48:47 mobile-cats kernel: [21326.478178] usb 2-1.2: config 1 has no interface number 2 
2013:12:21-15:48:47 mobile-cats kernel: [21326.480044] usb 2-1.2: New USB device found, idVendor=0f3d, idProduct=68aa 
2013:12:21-15:48:47 mobile-cats kernel: [21326.480049] usb 2-1.2: New USB device strings: Mfr=3, Product=2, SerialNumber=4 
2013:12:21-15:48:47 mobile-cats kernel: [21326.480052] usb 2-1.2: Product: AirCard 320U 2013:12:21-15:48:47 mobile-cats kernel: [21326.480055] usb 2-1.2: Manufacturer: Sierra Wireless, Incorporated 
2013:12:21-15:48:47 mobile-cats kernel: [21326.480057] usb 2-1.2: SerialNumber: 357272045389164 
2013:12:21-15:48:47 mobile-cats kernel: [21326.481669] sierra 2-1.2:1.0: Sierra USB modem converter detected 
2013:12:21-15:48:47 mobile-cats kernel: [21326.483423] usb 2-1.2: Sierra USB modem converter now attached to ttyUSB0 
2013:12:21-15:48:47 mobile-cats kernel: [21326.483474] sierra 2-1.2:1.1: Sierra USB modem converter detected 
2013:12:21-15:48:47 mobile-cats kernel: [21326.483788] usb 2-1.2: Sierra USB modem converter now attached to ttyUSB1 
2013:12:21-15:48:47 mobile-cats kernel: [21326.483837] sierra 2-1.2:1.3: Sierra USB modem converter detected 
2013:12:21-15:48:47 mobile-cats kernel: [21326.484162] usb 2-1.2: Sierra USB modem converter now attached to ttyUSB2 
2013:12:21-15:48:47 mobile-cats kernel: [21326.484213] sierra 2-1.2:1.4: Sierra USB modem converter detected 
2013:12:21-15:48:47 mobile-cats kernel: [21326.484582] usb 2-1.2: Sierra USB modem converter now attached to ttyUSB3 
2013:12:21-15:48:47 mobile-cats kernel: [21326.486928] sierra_net 2-1.2:1.7 wwan0: register 'sierra_net' at usb-0000:00:1d.0-1.2, Sierra Wireless USB-to-WWAN Modem, ce:cb:94:46:02:07 
2013:12:21-15:49:45 mobile-cats kernel: [21384.151669] Loading kernel module for a network device with CAP_SYS_MODULE (deprecated).  Use CAP_NET_ADMIN and alias netdev-ppp0 instead. 
2013:12:21-15:49:54 mobile-cats kernel: [21393.286476] Loading kernel module for a network device with CAP_SYS_MODULE (deprecated).  Use CAP_NET_ADMIN and alias netdev-ppp0 instead. 
2013:12:21-15:55:29 mobile-cats kernel: [   20.394654] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx 
2013:12:21-15:55:29 mobile-cats kernel: [   20.394659] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO 
2013:12:21-15:55:32 mobile-cats kernel: [   23.517338] u32 classifier 2013:12:21-15:55:32 mobile-cats kernel: [   23.517340]     input device check on 
2013:12:21-15:55:32 mobile-cats kernel: [   23.517341]     Actions configured 2013:12:21-15:55:32 mobile-cats kernel: [   23.527903] Mirror/redirect action on 
2013:12:21-15:55:34 mobile-cats kernel: [   25.590107] NF_TPROXY: Transparent proxy support initialized, version 4.1.0 
2013:12:21-15:55:34 mobile-cats kernel: [   25.590110] NF_TPROXY: Copyright (c) 2006-2007 BalaBit IT Ltd. 
2013:12:21-15:55:44 mobile-cats kernel: [   36.231067] hwinfo: vm86 mode not supported on 64 bit kernel 
2013:12:21-15:56:04 mobile-cats kernel: [   55.599484] e1000e: eth0 NIC Link is Down 2013:12:21-15:56:05 mobile-cats kernel: [   57.302565] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx 
2013:12:21-15:56:05 mobile-cats kernel: [   57.302572] e1000e 0000:00:19.0 eth0: 10/100 speed: disabling TSO

Ian

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0 RFCat_vk_01 over 11 years ago

Hi,
I would like to get this working so I can take it away with me on holidays.

I have built a new UTM using the latest ISO, the USB device never changes state, always, standby link down. I have restarted the UTM a number of times, disabled IPS (try anything), all to no avail.

Ian
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0 RFCat_vk_01 over 11 years ago in reply to RFCat_vk_01

Another thread on the subject from a UTM with the current GA version installed.
He has altered the UTM config file and got further. His log extracts look very similar to mine before he altered the config file.

https://community.sophos.com/products/unified-threat-management/astaroorg/f/52/t/29199

Ian
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0 Tinkerbell over 11 years ago in reply to RFCat_vk_01

Hi Ian,

How are you?
Unfortunately this stick is not supported for now. A list of 4g devices that "might" work was mentioned in this post: https://community.sophos.com/products/unified-threat-management/astaroorg/f/81/t/65273, but this list is not really official since we did not test all the hardware in there.

Best,
Bianca
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0 RFCat_vk_01 over 11 years ago in reply to Tinkerbell

Hi Bianca,
That list is very interesting, not one Aircard that I could see.
The device I submitted in that question I didn't expect to get a connection because of the way it is setup. But the device in this thread works on

1/. MAC Book Pro latest version of MAC OS
2/. Lenovo laptop w7 64
3/. D-link DIR-506L
All giving wonderous 4G LTE speeds - 44/10mb/s in the hotel I am currently working from.
So I was hoping that it just might make it to v9.2.

I have a work around which I submitted in Frank's thread and that is to use the DIR-506L as a modem, haven't worked out how to turn nat off yet.

Frank has submitted a feature request which I added a couple of votes to.

Ian
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0 RFCat_vk_01 over 11 years ago in reply to Tinkerbell

Hi Bianca,
That list is very interesting, not one Aircard that I could see.
The device I submitted in that question I didn't expect to get a connection because of the way it is setup. But the device in this thread works on

1/. MAC Book Pro latest version of MAC OS
2/. Lenovo laptop w7 64
3/. D-link DIR-506L
All giving wonderous 4G LTE speeds - 44/10mb/s in the hotel I am currently working from.
So I was hoping that it just might make it to v9.2.

I have a work around which I submitted in Frank's thread and that is to use the DIR-506L as a modem, haven't worked out how to turn nat off yet.

Frank has submitted a feature request which I added a couple of votes to.

Ian
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