[8.164][BUG][CLOSED] Log Management couldn't be activated

Hi there!

We just installed the 8.160 and up2dated to 8.164 on top of an asg220.
I tried to active the log management (first device for us), but it gets never past the following screen.[:S]

Disabling and reenabling doesn't help.

The 8.164 is sitting behind another firewall - is there a special port that has to be opened on the front firewall ? I already tried a tcpdump but there was no suspicious dropped traffic.

Thx for your help.

Regards

Olaf

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0 andreas over 13 years ago

Hi,
unfortunately I can still see no logfile.
But anyway, can you please do a 'cc get log_management' on the console and report the output?
And if there is a REF for the 'subscription' value of that result, can you also do a 'cc get_object REF_***X' (with the subscription-REF) and report back the values of subscription ID and backend_status? Do NOT put the entire object in here as this also contains pass phrases and keys!
Thank you,
andreas
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0 OlafPelzer over 13 years ago in reply to andreas

Hi Andreas,

I'm having the same problem - no logfile, but I attached it twice and it was displayed there - any idea how I could attach it in another way?

I did what you suggested, here are the results.

1.:***x: /home/login # cc get log_management
log_management = {
          "forwarding_allowed_networks" => [],
          "forwarding_listenport" => 10101,
          "forwarding_status" => 0,
          "provisioning_host" => "REF_LogMgmtProvisioningService",
          "status" => 1,
          "subscription" => "REF_LogSubLogManagSubsc2"
        }

2. ***x: /home/login # cc get REF_LogSubLogManagSubsc2
REF_LogSubLogManagSubsc2 = 0

Regards

Grüße

Olaf Pelzer
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0 OlafPelzer over 13 years ago in reply to andreas

Hi Andreas,

I'm having the same problem - no logfile, but I attached it twice and it was displayed there - any idea how I could attach it in another way?

I did what you suggested, here are the results.

1.:***x: /home/login # cc get log_management
log_management = {
          "forwarding_allowed_networks" => [],
          "forwarding_listenport" => 10101,
          "forwarding_status" => 0,
          "provisioning_host" => "REF_LogMgmtProvisioningService",
          "status" => 1,
          "subscription" => "REF_LogSubLogManagSubsc2"
        }

2. ***x: /home/login # cc get REF_LogSubLogManagSubsc2
REF_LogSubLogManagSubsc2 = 0

Regards

Grüße

Olaf Pelzer
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0 OlafPelzer over 13 years ago in reply to OlafPelzer

Hi Andreas,

I don't knwo why the attachment doesn't work, but here are the extracts from the logfile directly posted:

2011:05:27-08:47:42 C4U-FW1 asmclient[20724]: creating new log management subscription
2011:05:27-08:47:42 C4U-FW1 asmclient[20724]: successfully created subscription 'lm-62987***'
2011:05:27-08:47:42 C4U-FW1 asmclient[20724]: astaro::logging:checkParameters() getting parameters for logitem 'INFO-716' failed
2011:05:27-08:47:42 C4U-FW1 asmclient[20724]: error sending notification
2011:05:27-08:47:42 C4U-FW1 asmclient[20724]: describing subscription 'lm-62987***'
2011:05:27-08:47:44 C4U-FW1 asmclient[20724]: subscription 'lm-62987***' is pending, please try again later
2011:05:27-08:47:52 C4U-FW1 asmclient[20774]: creating new log management subscription
2011:05:27-08:47:53 C4U-FW1 asmclient[20774]: successfully created subscription 'lm-ed556xyz'
2011:05:27-08:47:53 C4U-FW1 asmclient[20774]: astaro::logging:checkParameters() getting parameters for logitem 'INFO-716' failed
2011:05:27-08:47:53 C4U-FW1 asmclient[20774]: error sending notification
2011:05:27-08:47:53 C4U-FW1 asmclient[20774]: describing subscription 'lm-ed556xyz'
2011:05:27-08:47:55 C4U-FW1 asmclient[20774]: subscription 'lm-ed556xyz' is pending, please try again later
2011:05:27-08:48:04 C4U-FW1 asmclient[20894]: describing subscription 'lm-ed556xyz'
2011:05:27-08:48:04 C4U-FW1 asmclient[20894]: subscription 'lm-ed556xyz' is pending, please try again later
2011:05:27-08:49:02 C4U-FW1 asmclient[20970]: describing subscription 'lm-ed556xyz'
2011:05:27-09:01:24 C4U-FW1 asmclient[22423]: successfully updated subscription 'lm-ed556xyz'
2011:05:27-09:01:24 C4U-FW1 asmclient[22423]: astaro::logging:checkParameters() getting parameters for logitem 'INFO-716' failed
2011:05:27-09:01:24 C4U-FW1 asmclient[22423]: error sending notification
2011:05:27-09:01:24 C4U-FW1 asmclient[22423]: describing subscription 'lm-ed556xyz'
2011:05:27-09:01:25 C4U-FW1 asmclient[22423]: subscription 'lm-ed556xyz' is pending, please try again later
2011:05:27-09:01:30 C4U-FW1 asmclient[22474]: updating subscription 'lm-ed556xyz'
2011:05:27-09:01:31 C4U-FW1 asmclient[22474]: successfully updated subscription 'lm-ed556xyz'
2011:05:27-09:01:31 C4U-FW1 asmclient[22474]: astaro::logging:checkParameters() getting parameters for logitem 'INFO-716' failed
2011:05:27-09:01:31 C4U-FW1 asmclient[22474]: error sending notification
2011:05:27-09:01:31 C4U-FW1 asmclient[22474]: describing subscription 'lm-ed556xyz'
2011:05:27-09:01:34 C4U-FW1 asmclient[22474]: subscription 'lm-ed556xyz' is pending, please try again later
2011:05:27-09:02:02 C4U-FW1 asmclient[22627]: describing subscription 'lm-ed556xyz'
2011:05:27-09:02:03 C4U-FW1 asmclient[22627]: subscription 'lm-ed556xyz' is pending, please try again later

Regards
Olaf

Grüße

Olaf Pelzer
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0 OlafPelzer over 13 years ago in reply to OlafPelzer

I didn't change a thing but out of the blue sky - now the part log management is enabled - juhu !

But:
- There is still no data in the dashboard
Shoud I see something in the "logging"-log ?
- the windows agent is not downloadable
THe Download-item is greyed out.

Any suggestions?

Regards
Olaf

Grüße

Olaf Pelzer
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