[7.920][DUPLICATE][CLOSED] failed to get scanner instance

Firmware version: 7.920
Pattern version: 12567

After upgrade to 7.920 all client get the following error:
Failed to get scanner instance

I disabled http/s antivirus malware scanning to get internet access again.

regards, Robin

0 BrucekConvergent over 15 years ago

Many others have had the same problem; the only fix so far (that I've found) is to make a backup of the configuration, then reinstall from the 7.920 ISO, then restore the backup; something in the up2date from 7.912 to 7.920 breaks the AV scanner (and IPS in some cases)...

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

0 Astaro Beta Bot over 15 years ago

Astaro Beta Report

--------------------------------

Version: 7.920

Type: DUPLICATE

State: CLOSED

Reporter: Robin

Contributor: BrucekConvergent

MantisID: 

Target version: 

Fixed in version: 

--------------------------------

0 kbr over 15 years ago

Liek Bruce, i suspect it to be the same as in this thead
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

[7.920][DUPLICATE][CLOSED] failed to get scanner instance

Submitted a Tech Support Case lately from the Support Portal?