[7.480][QUESTION][ANSWERED] Issue Installing 7.490 Update Package

I am having trouble getting 7.490 to install.
The update package downloaded successfully and shows up in the list of available updates.
However, when I click on either the "Install" or "Update to Latest Version Now" buttons, it doesn't update.  I even tried the scheduling feature and this too failed to install/apply the update package.

The CPU usage will occasionally go up to 50-80% for a few minutes after clicking install, but then it goes back down to normal and the update never appears to start/finish.

It also does not show the "Follow Update Progress" link which typically appears after you start the update process.

I have also downloaded the 480-490 update package and manually uploaded it to the firewall through WebAdmin and still am experiencing the same issues.

The firewall remains on v7.480.  I've tried the update in both Firefox v3.5.3 and IE8.

System is a Celeron M430 w/ 945GM chipset with 3x Intel Gigabit Nics, 1GB ram, 160GB SATA HDD.

Everything else appears to be working fine on the system, I just can't get the update to install.

Parents

0 AngeloC over 15 years ago

Interesting,

Try (after the up2date is ready for install) just running "auisys.plx" from the command line (as root), and if it still fails snip me the text.
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0 Jhaislet over 15 years ago in reply to AngeloC

Interesting,

Try (after the up2date is ready for install) just running "auisys.plx" from the command line (as root), and if it still fails snip me the text.

Thanks for the suggestion. Same errors as before. [:(]
I've included a screen shot of the telnet window and posted the new entries in the UP2Date logfile.


2009:09:14-02:40:47 txfw02 auisys[17376]: Starting Up2Date Package Installer (Version 1.65)
2009:09:14-02:40:48 txfw02 auisys[17376]: Searching for available up2date packages for type 'ips'
2009:09:14-02:40:48 txfw02 auisys[17376]: id="371D" severity="info" sys="system" sub="up2date" name="No up2date packages available for installation" status="failed" action="preinst_check" package="ips"
2009:09:14-02:40:53 txfw02 auisys[17376]: Searching for available up2date packages for type 'man-sw'
2009:09:14-02:40:53 txfw02 auisys[17376]: Installing up2date package file '/var/up2date//man-sw/u2d-man-sw-7.25-37.patch.tgz.gpg'
2009:09:14-02:40:53 txfw02 auisys[17376]: Verifying up2date package signature
2009:09:14-02:40:54 txfw02 auisys[17376]: Unpacking installation instructions
2009:09:14-02:40:54 txfw02 auisys[17376]: Unpacking up2date package container
2009:09:14-02:40:54 txfw02 auisys[17376]: Running pre-installation checks
2009:09:14-02:40:55 txfw02 auisys[17376]: Starting up2date package installation
2009:09:14-02:40:55 txfw02 auisys[17376]: >=========================================================================
2009:09:14-02:40:55 txfw02 auisys[17376]: Failed testing RPM installation (command: 'rpm --test -U /var/up2date//man-sw-install/u2d-man-sw-7.37/rpms/u2d-man-sw-7.25-37.patch.rpm')
2009:09:14-02:40:55 txfw02 auisys[17376]: 
2009:09:14-02:40:55 txfw02 auisys[17376]:  1. Internal::Systemstep::real_installation:2404() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  2. main:[:P]erform_work:1031() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  3. main::auisys_prepare_and_work:555() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  4. main::top-level:35() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]: |=========================================================================
2009:09:14-02:40:55 txfw02 auisys[17376]: Error details:
2009:09:14-02:40:55 txfw02 auisys[17376]:  (stdout):$VAR1 = [];
2009:09:14-02:40:55 txfw02 auisys[17376]:  (stderr):$VAR1 = [
2009:09:14-02:40:55 txfw02 auisys[17376]:           'error: Failed dependencies:
2009:09:14-02:40:55 txfw02 auisys[17376]: ',
2009:09:14-02:40:55 txfw02 auisys[17376]:           '	u2d-man-sw = 7-25 | u2d-man-sw = 7-26 | u2d-man-sw = 7-27 | u2d-man-sw = 7-28 | u2d-man-sw = 7-29 | u2d-man-sw = 7-30 | u2d-man-sw = 7-31 | u2d-man-sw = 7-32 | u2d-man-sw = 7-33 | u2d-man-sw = 7-34 | u2d-man-sw = 7-35 is needed by u2d-man-sw-7-37
2009:09:14-02:40:55 txfw02 auisys[17376]: '
2009:09:14-02:40:55 txfw02 auisys[17376]:         ];
2009:09:14-02:40:55 txfw02 auisys[17376]: 
2009:09:14-02:40:55 txfw02 auisys[17376]:  1. Internal::Systemstep::real_installation:2405() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  2. main:[:P]erform_work:1031() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  3. main::auisys_prepare_and_work:555() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  4. main::top-level:35() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]: |=========================================================================
2009:09:14-02:40:55 txfw02 auisys[17376]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="man-sw"
2009:09:14-02:40:55 txfw02 auisys[17376]: 
2009:09:14-02:40:55 txfw02 auisys[17376]:  1. main::alf:73() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  2. main:[:P]erform_work:1077() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  3. main::auisys_prepare_and_work:555() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  4. main::top-level:35() auisys.pl

Reply

0 Jhaislet over 15 years ago in reply to AngeloC

Interesting,

Try (after the up2date is ready for install) just running "auisys.plx" from the command line (as root), and if it still fails snip me the text.

Thanks for the suggestion. Same errors as before. [:(]
I've included a screen shot of the telnet window and posted the new entries in the UP2Date logfile.


2009:09:14-02:40:47 txfw02 auisys[17376]: Starting Up2Date Package Installer (Version 1.65)
2009:09:14-02:40:48 txfw02 auisys[17376]: Searching for available up2date packages for type 'ips'
2009:09:14-02:40:48 txfw02 auisys[17376]: id="371D" severity="info" sys="system" sub="up2date" name="No up2date packages available for installation" status="failed" action="preinst_check" package="ips"
2009:09:14-02:40:53 txfw02 auisys[17376]: Searching for available up2date packages for type 'man-sw'
2009:09:14-02:40:53 txfw02 auisys[17376]: Installing up2date package file '/var/up2date//man-sw/u2d-man-sw-7.25-37.patch.tgz.gpg'
2009:09:14-02:40:53 txfw02 auisys[17376]: Verifying up2date package signature
2009:09:14-02:40:54 txfw02 auisys[17376]: Unpacking installation instructions
2009:09:14-02:40:54 txfw02 auisys[17376]: Unpacking up2date package container
2009:09:14-02:40:54 txfw02 auisys[17376]: Running pre-installation checks
2009:09:14-02:40:55 txfw02 auisys[17376]: Starting up2date package installation
2009:09:14-02:40:55 txfw02 auisys[17376]: >=========================================================================
2009:09:14-02:40:55 txfw02 auisys[17376]: Failed testing RPM installation (command: 'rpm --test -U /var/up2date//man-sw-install/u2d-man-sw-7.37/rpms/u2d-man-sw-7.25-37.patch.rpm')
2009:09:14-02:40:55 txfw02 auisys[17376]: 
2009:09:14-02:40:55 txfw02 auisys[17376]:  1. Internal::Systemstep::real_installation:2404() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  2. main:[:P]erform_work:1031() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  3. main::auisys_prepare_and_work:555() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  4. main::top-level:35() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]: |=========================================================================
2009:09:14-02:40:55 txfw02 auisys[17376]: Error details:
2009:09:14-02:40:55 txfw02 auisys[17376]:  (stdout):$VAR1 = [];
2009:09:14-02:40:55 txfw02 auisys[17376]:  (stderr):$VAR1 = [
2009:09:14-02:40:55 txfw02 auisys[17376]:           'error: Failed dependencies:
2009:09:14-02:40:55 txfw02 auisys[17376]: ',
2009:09:14-02:40:55 txfw02 auisys[17376]:           '	u2d-man-sw = 7-25 | u2d-man-sw = 7-26 | u2d-man-sw = 7-27 | u2d-man-sw = 7-28 | u2d-man-sw = 7-29 | u2d-man-sw = 7-30 | u2d-man-sw = 7-31 | u2d-man-sw = 7-32 | u2d-man-sw = 7-33 | u2d-man-sw = 7-34 | u2d-man-sw = 7-35 is needed by u2d-man-sw-7-37
2009:09:14-02:40:55 txfw02 auisys[17376]: '
2009:09:14-02:40:55 txfw02 auisys[17376]:         ];
2009:09:14-02:40:55 txfw02 auisys[17376]: 
2009:09:14-02:40:55 txfw02 auisys[17376]:  1. Internal::Systemstep::real_installation:2405() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  2. main:[:P]erform_work:1031() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  3. main::auisys_prepare_and_work:555() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  4. main::top-level:35() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]: |=========================================================================
2009:09:14-02:40:55 txfw02 auisys[17376]: id="371O" severity="error" sys="system" sub="up2date" name="Fatal: Up2Date package installation failed: An error occured during the RPM pre-installation test (1)" status="failed" action="install" code="1" package="man-sw"
2009:09:14-02:40:55 txfw02 auisys[17376]: 
2009:09:14-02:40:55 txfw02 auisys[17376]:  1. main::alf:73() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  2. main:[:P]erform_work:1077() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  3. main::auisys_prepare_and_work:555() auisys.pl
2009:09:14-02:40:55 txfw02 auisys[17376]:  4. main::top-level:35() auisys.pl

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