[2.830][BUG] No Gateway Manager login possible - accd constantly restarting

And one again:

I restored my old ACC 2.202 backup, after that I have different errors in the accd.log and the accd is constantly restarting. I have 48 devices and none is online due to the restarting of accd.
Here are some of the errors, I can send you a complete log by email if you need:


2011:06:15-20:54:53 acc accd: 58780 [0xe18f6b70] ERROR server.device.DeviceItem null - Update failed: {"id":10410,"what":"connection lost"} [1B4C0088-D6CB-11DF-959D-FCD4ED2A73BE;device.product] 

2011:06:15-20:57:39 acc accd: 95355 [0xeb209b70] ERROR libs.io.Session null - send attempted after previous error [device;guid:AEF1E6CE-BFFE-11DF-9391-917FBDEAFB94;ip:217.xx.xx.xx;name: ***]

2011:06:15-20:59:36 acc accd: 2034 [0xf5a36700] ERROR server.device.DeviceStore null - DeviceStore::addBackupItem loading item C48AD858-8135-11E0-B004-828115B9536D.device.backup failed: expecting only one result row. Using default values.

2011:06:15-21:06:16 acc accd: 73653 [0xf5a59700] INFO server.accd null - Exiting accd

Have a nice evening.

0 Lionking over 13 years ago

Have the same error, just installed the beta and imported backup from 2.202
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0 rleibl over 13 years ago in reply to Lionking

I figure both of you have immediatetly installed the backup.
If not, did the ACC run before backup installation? Would anyone of you care to do an install with manual configuration?

We will look into that problem.
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0 rleibl over 13 years ago in reply to rleibl

Astaro Beta Report

--------------------------------

Version: 2.830

Type: BUG

State: OPEN

Reporter: quasar3c279

Contributor: 

MantisID: 

Target version: 

Fixed in version: 

--------------------------------

0 rleibl over 13 years ago in reply to rleibl

The problem seems to be that the backup from 2.202 breaks database tables that were introduced in 2.830. Due to the absence of these tables, acc does not start.

This issue should not occur on manual setups.
If you urgently want to try the beta, and manual setup is no option for you, please contact me directly.

This, of course, will be fixed with the next beta release [1].
If manual setup is no option for you, you may wait for the next beta release

[1] For reference: current release is 2.830
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0 wk_03 over 13 years ago in reply to rleibl

I should have read this thread earlier, but now it's the same with me.

Will the next beta be updated automaticly or do we need a manual install again?
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0 rleibl over 13 years ago in reply to wk_03

The next beta will most probably have an up2date package, just like the ASG betas, so updating should be automatic (well, maybe you have to click a button).
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0 beth over 13 years ago

same here - and i need to install the 2.2 backup (because of VPN Tunnels, Definitions and so on) - any solution to this problem yet?

thx
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0 Sascha Paris over 13 years ago in reply to beth

Hello Robert

Same issue here with my ACC3 after 2.202 backup import. I'll send you login credentials to my ACC to debug / troubleshoot.

Regards Sascha
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