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most of email are not accepted and without any logs

Garuda Gunung

Hi all,

[sorry for my bad english] now we just implement XG-450 with firmware 17 MR1, im using MTA mode for smtp. 

what i'm facing is: most of email are not coming and  i can't find any log for them whether is dropped or rejected. I ask sender to sent email to outside company email (hotmail for tracking with cc to company email.  our company email using(@steel).

 

in the picture, Bankofchina sent email to our third party email (hotmail) and cc to our official email (@steel). but i didn't received it.

 

my setup for spam setting:

any help and suggestion are very appreciated. thanks



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  • 0

    If you SSH into the firewall, press 5 for Device Management and then 3 for Advanced Shell.

    /var/tslog/awarrenmta.log contains all the MTA Mode logging.

    If your firewall rules are correct, then you can help diagnose the problem with your MTA Mode configuration using this log file.

    The Web Interface is good for showing you information when MTA Mode is properly configured, but very useless for helping you diagnose a misconfiguration.

  • 0 in reply to ChrisKnight

    Thanks Chris, i will try it first.

  • 0 in reply to ChrisKnight

    warning when i'm entering SSH:

    NOTE: If not explicitly approved by Sophos support, any modifications
    done through this option will void your support.

    i will wait support for remote first before make any command in here.

  • 0 in reply to Garuda Gunung

    Viewing files using cat and more and filtering them with grep and awk won't modify the configuration of the firewall.

    It's when you start editing configuration files using the Advanced Shell that voids your support contract.

    Remote support is a good option, but if you are comfortable using a shell on a Linux system and know what commands will and won't modify configuration files then you won't have any problems with support. Worst case is that you have to factory reset the firewall or perform a USB firmware upgrade to get it back to a known good state.

  • 0 in reply to Garuda Gunung

    Garuda Gunung said:

    i will wait support for remote first before make any command in here.

    Haha... Happy waiting :-)
     
    Could you share your MTA Configuration? Did you enable Greylisting? This would make it normal, each mail is rejected for the first time.
  • 0 in reply to HuberChristian

    finally got remote by partner seller and they find out most email that not show in log was rejected by sophos. issue was caused by TLS version. after we ugrade to new firmware, this problem was solved.