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Synchronized Application Control - Cannot get it working!

We have recently upgraded our XG firewall to SFOS 17.0.1 MR-1. We also have Sophos Cloud endpoints on all of our PCs (150+). 

We cannot get Synchronized Application Control to work? We have heartbeat working, and can see them on the XG console. We have our XG connected to Sophos Central and registered.

We have enabled SAC in Synchronized Security

 

But we get no Mapped Apps or New Apps in the XG console or in Applications>Synchronized Application Control.

 

 

We have opened a case with support, and no one at this time has a solution? 

Can anyone share how they have SAC setup? Support indicated that we have all the requirements and settings correct, but they don't know why its not working as it is a new feature?

 

Any thoughts would be great, we must be missing something?



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