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No Security Heartbeat

Uli RompelRompel

Hello,

since update to SFOS 17.x i have no security heartbeat. The control center shows me "0 Connected".

At Sophos Central (cloud.sophos.com) the computer is still there.

I tried to:

a) Clear Security Heartbeat Account registration on XG Firewall, reboot, and logged on with my account again

b) Deinstall local installed Endpoint Advanced; Delete PC-Entry in Sophos Central; Reboot Client; Install again with no mistakes.

No success, still "0 Connected".

What can i do?

 

I am using:

XG Firewall (SFOS 17.0.1 MR-1) with home user lic.

Endpoint Advanced (with Advanced Lic)



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  • 0 in reply to Uli RompelRompel

    Maybe i describe my constellation again:

    I am using the XG Firewall (SFOS 17.0.1 MR-1) with an home user license (license status: Evaluating).

    The security heartbeat needs a local installed Endpoint Protection Advanced. So i purchased an "Sophos Endpoint Protection Advanced" license for the client-PC.

    So far i was able to use the security heartbeat. But since a few days the security heartbeat is broken. The Control Center of the XG Firewall web interface says that are "0" clients connected.

    Before he said that are "1" (or more) client(s) connected.

    I've my back to the wall.

  • 0 in reply to Uli RompelRompel

    Hi,

    you are between a rock and a hard place, home licence XG and paid licence endpoint PC security. Has there been a version upgrade for the endpoint software?

    You will need assistance from one of the forum mods or Sophos support team that occasionally look at threads like this one.

    Ian

  • 0 in reply to rfcat_vk

    Anything of use in the client log:

    C:\ProgramData\Sophos\Heartbeat\Logs\Heartbeat.log

    Regards,

    Jak

  • 0 in reply to jak

    Hello Jak,

    unfortunately there is no logfile "Heartbeat.log" on my PC. The directory "Logs" (C:\ ....  \Sophos\Heartbeat\Logs\) does not exist.

    ...How could i get a statement from Sophos, whether they newly blocked the heartbeat on home user licensed XG firewalls, even though anybody has an Sophos Endpoint Protection Advanced ?

    If it is so, i would be desperately disappointed.

  • 0 in reply to Uli RompelRompel

    Hello,

    still the same problem with v17 MR2.

    Any ideas, solution or statement from Sophos?