No Security Heartbeat

Hi,

sounds like you activated heartbeat during the beta, home licences are not eligible for heartbeat connections.

Also sounds like the v17 tightened the rules on heartbeat and home users.

Ian

Ok, but i not hope so.

I am using security heartbeat in that way over 1.5 years, without problems so far.

Therefore i purchased an Endpoint Advanced License at that time.

Any other ideas why the security heartbeat is broken?

How to get out, whether Sophos deactivated security heartbeat by using an XG Firewall Home User License since SFOS 17.0.1 MR-1?

Ok, but i not hope so.

I am using security heartbeat in that way over 1.5 years, without problems so far.

Therefore i purchased an Endpoint Advanced License at that time.

Any other ideas why the security heartbeat is broken?

How to get out, whether Sophos deactivated security heartbeat by using an XG Firewall Home User License since SFOS 17.0.1 MR-1?

Hi,

what does your version show on this screen?

Ian

Hi,

here is my screenshot. I even have reset the XG Firewall to factory settings. Unfortunately no improvement, still "0 connected".

Maybe i describe my constellation again:

I am using the XG Firewall (SFOS 17.0.1 MR-1) with an home user license (license status: Evaluating).

The security heartbeat needs a local installed Endpoint Protection Advanced. So i purchased an "Sophos Endpoint Protection Advanced" license for the client-PC.

So far i was able to use the security heartbeat. But since a few days the security heartbeat is broken. The Control Center of the XG Firewall web interface says that are "0" clients connected.

Before he said that are "1" (or more) client(s) connected.

I've my back to the wall.

Hi,

you are between a rock and a hard place, home licence XG and paid licence endpoint PC security. Has there been a version upgrade for the endpoint software?

You will need assistance from one of the forum mods or Sophos support team that occasionally look at threads like this one.

Ian

Anything of use in the client log:

C:\ProgramData\Sophos\Heartbeat\Logs\Heartbeat.log

Regards,

Jak

Hello Jak,

unfortunately there is no logfile "Heartbeat.log" on my PC. The directory "Logs" (C:\ ....  \Sophos\Heartbeat\Logs\) does not exist.

...How could i get a statement from Sophos, whether they newly blocked the heartbeat on home user licensed XG firewalls, even though anybody has an Sophos Endpoint Protection Advanced ?

If it is so, i would be desperately disappointed.

Hello,

still the same problem with v17 MR2.

Any ideas, solution or statement from Sophos?