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XG 210 Firewall Keeps Dying

LRJadmin

I'm new to this, so I'm hoping that I'm just being stupid and missing something here.

I have a Sophos XG 210 in at one of my clients, and it has been running pretty flawlessly for almost a year. All of a sudden recently, everynight it seems to go dead. It stays powered on, but there is no internet access to anyone onsite, all VPN connections die, and there is no access to the device itself. When trying to access the Sophos remotely or from the server, it just says, "Internal Server Error" with nothing else to go on. A simple hard reboot resolves the issue and they are back up and running.

Has anybody else seen this issue or solved it? XG210 (SFOS 16.05.1 MR-1) is what I have running. Thanks for any time on this one!



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  • 0

    Hi, how about eletric quality at the site? Is the firewall using a no-break? If so, is the battery ok?

    With yours firmware version I had many authentication problems that used to make the firewall unusable until restart, the web interface worked but no user could login, even admin.....

    At the time I´ve update it to MR5 and the problems became less frequent, but IN my site I was having other problems with STAS client, but the access problem to the firewall itself was solved with the update.

  • 0 in reply to Fernando Durso

    I tried this and sadly it did not help. I updated firmware to MR8 and it still died on me overnight. It appears this is happening right around 9pm every night, and I have no idea why. It cuts off all access to the firewall. I will try to call support today, because I'm out of ideas!!

  • 0 in reply to LRJadmin

    Hey  

    Wanted to followup with you and inquire if you were able to contact in to our support to troubleshoot?
    Your symptoms could be related to a physical-hardware issue on your firewall.

    Thanks,

    FloSupport | Community Support Engineer

  • 0 in reply to FloSupport

    Hi There,

     

    Yes I called in to support and after about an hour and a half was told it needed escalation. I very much believe it is a hardware issue, but I am still waiting for escalation to call me back and complete the troubleshooting. My engineer was very good and diligent, but the problem is very odd and I can tell it is confusing to all parties.

     

    Hopefully this happens soon so I can head to my next client!

    -Larry

  • 0 in reply to LRJadmin

    Hey  

    Please PM with your case number so I can followup.

    Thanks,

    FloSupport | Community Support Engineer