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Android devices unable tp update any app

Taha Khamis

HI

After installing SophosXG Home @ my home all mobile devices unable to communicate with Google Play store, All applications keep trying to download the update without luck.

Thanks.



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  • 0

    Hi Taha,

     

    can you access the internet normally with our mobile devices ? Maybe post a screenshot of your firewall rules.

     

    Do you have application filter set on the matching firewall rule ?

    Try to create a deny rule at the bottom of the firewall rules and set logging on. Now you will see which applications are blocking the access.

     

    Max

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  • 0

    Hi Taha,

     

    can you access the internet normally with our mobile devices ? Maybe post a screenshot of your firewall rules.

     

    Do you have application filter set on the matching firewall rule ?

    Try to create a deny rule at the bottom of the firewall rules and set logging on. Now you will see which applications are blocking the access.

     

    Max

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