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Client Authentication Agent Credentials

salman lamaa

Hi ,

 

i have a standard small business environment structure ( active directory , users ...)

the client authentication agent keep asking for credentials though we ticked the "save password " option

any help ?

salman



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  • 0

    Salman,

    are you using local or AD users? Check the tail -f access_server.log from advanced shell for more info.

    Do not enable OTP for webadmin otherwise CAA stops working.

    Regards

  • 0 in reply to lferrara

    Dear lferrara

    i have not enabled the OPT nor using sophos with the AD integration , i am only using sophos local users , however my client's computers are joined to the domain with a restricted domain_users .

    my problem is that the CAA is not storing the credentials .

    where does the CAA save it ? location so i can grant the application write permission to it

     

    regards

  • 0 in reply to salman lamaa

    Hello Salman,

     

    are other options saved when you click them? 

    Assuming you are talking about the Windows version, the user should have access writing into registry (CURRENT_USER).

     

    Regards

  • 0 in reply to Sivu

    Hi Salman, 

    The CAA client would store the password in the location , as per the path mentioned below the password is encrypted. You may set the Dword value to 1 if its set to 0.

    53:44.5 CAA.exe 1528 RegQueryValue HKCU\SOFTWARE\Sophos\Client Authentication Agent\Username SUCCESS Type: REG_SZ, Length: 14, Data: aditya
    53:44.5 CAA.exe 1528 RegQueryValue HKCU\SOFTWARE\Sophos\Client Authentication Agent\Password SUCCESS Type: REG_SZ, Length: 16, Data: 濫 ཪ῅宄ἀ鍍♻Ǭ
    53:44.5 CAA.exe 1528 RegQueryValue HKCU\SOFTWARE\Sophos\Client Authentication Agent\Password SUCCESS Type: REG_SZ, Length: 16, Data: 濫 ཪ῅宄ἀ鍍♻Ɛ