Quarantine digest mail not received

Hi Alessandro,

Are you able to release a mail from Email | SMTP Quarantine and does the user receive it?

Yes. If I release the mail, user receives it.

Regards,

Alessandro

Please post the results - we have the same issue at two customers

Thanks

Max

Hi Alessandro,

The logs show that the Email is sent successfully, I suspect if it is an XG issue. 

Thanks

Is it a bug or something else?

Thanks,

Alessandro

Hi Alessandro ,

Could you check if the Quarantine digest is enabled for the groups on your device? The users can only be a member of 1 group outside of AD and even though the quarantine digest has been enabled, it is off in all groups by default.  Once you find the group the user is in you can enable the quarantine digest for these groups.

As you can see, Quarantine Digest is enabled for the group involved.

Regards,

Alessandro

Also having this 'problem' or 'bug'

alessandro scuderi, VenimK can you open a ticket with support and then reply here with case number? So sachingurung from his end can investigate.

Thanks

Hi Alessandro,

As I mentioned in my previous response the log states that the Email is sent out. It is not a bug as there are no errors in the provided log file but I would suggest you to raise a case in support team to further investigate it. Please provide me the case# so that I can monitor it personally.

Thanks

With the new release  (SFOS 16.05.7 MR-7), the issue has resolved. Users receive the Digest notification.

Best regards,

Alessandro

Hello I use XG Firewall  (CR100iNG) for spam protection. Firmware version is SFOS 16.05.5 MR-5

The problem is that e-mail quarantine does not work properly. Messages that must be stopped me come in the inbox with prefix: SPAM. Quarantine Digest is tricky to send me an email every 1 hour.

I have clicked on Release opens my site and tells me that the message has been scanned and released but nothing comes with my e-mail box.

Hello I use XG Firewall  (CR100iNG) for spam protection. Firmware version is SFOS 16.05.5 MR-5

The problem is that e-mail quarantine does not work properly. Messages that must be stopped me come in the inbox with prefix: SPAM. Quarantine Digest is tricky to send me an email every 1 hour.

I have clicked on Release opens my site and tells me that the message has been scanned and released but nothing comes with my e-mail box.

After unblocking, the e-mail do not appear in the colleague's Inbox.   Source IP and Destination IP look strange.