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Troubleshooting 10GB SFP on XG230 with Flexiport

Malcolm Snelgrove

Hi,

I have a situation where we have a Extended Range SFP+ (10GB) connected via a Flexiport module in a Sophos XG 230 firewall. The SFP+ is connection via a SM patch cable to the ISP fibre connection. The firewall sees the Flexiport module ports but reports the port is 'unplugged'. Is there any error reporting /  troubleshooting steps I can do on the firewall to see if the SFP is at fault?

ISP saids the link is OK, but we might get that tested. I have replaced the fibre patch cable and tried swapping the Rx Tx fibre leads around on one end of the patch cable. The ER SFP+ is expensive so want to swap that as the last step.

 

Regards,

Malcolm



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  • +1

    You should open immediatedly a Supportticket. In some Special Cases, there are some known combinations with SFP+, Modules and Appliances known to cause troubles.

    In meantime, you can use folowing command to check, whether XG Firewall has recognized SFP+. If the Transceiver would not be recognized, you will see Speed: Unknown!, Duplex: Unknown!: 

    SG210_WP01_SFOS 16.05.2 MR-2# ethtool Port1
    Settings for Port1:
    Supported ports: [ FIBRE ]
    Supported link modes:   1000baseT/Full
     10000baseT/Full
    Supported pause frame use: Symmetric
    Supports auto-negotiation: No
    Advertised link modes:  Not reported
    Advertised pause frame use: No
    Advertised auto-negotiation: No
    Speed: 10000Mb/s
    Duplex: Full
    Port: FIBRE
    PHYAD: 0
    Transceiver: external
    Auto-negotiation: off
    Supports Wake-on: g
    Wake-on: d
    Current message level: 0x0000000f (15)
            drv probe link timer
    Link detected: no
Reply
  • +1

    You should open immediatedly a Supportticket. In some Special Cases, there are some known combinations with SFP+, Modules and Appliances known to cause troubles.

    In meantime, you can use folowing command to check, whether XG Firewall has recognized SFP+. If the Transceiver would not be recognized, you will see Speed: Unknown!, Duplex: Unknown!: 

    SG210_WP01_SFOS 16.05.2 MR-2# ethtool Port1
    Settings for Port1:
    Supported ports: [ FIBRE ]
    Supported link modes:   1000baseT/Full
     10000baseT/Full
    Supported pause frame use: Symmetric
    Supports auto-negotiation: No
    Advertised link modes:  Not reported
    Advertised pause frame use: No
    Advertised auto-negotiation: No
    Speed: 10000Mb/s
    Duplex: Full
    Port: FIBRE
    PHYAD: 0
    Transceiver: external
    Auto-negotiation: off
    Supports Wake-on: g
    Wake-on: d
    Current message level: 0x0000000f (15)
            drv probe link timer
    Link detected: no
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